Retail Operations Specialist

1 week ago


Kuala Lumpur, Malaysia Tapestry Full time

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

**Primary Purpose**

Support and coordinate all aspects of operational processes, store environment maintenance, store openings, and manage systems, store and packaging supplies. Also to ensure local support on after-sale service function.

**The successful individual will leverage their proficiency in Retail Operations to...**

**Operations**
- Oversee the store operations for all Malaysia stores
- Ensure supplies and packaging stock levels are managed
- Increase productivity and efficiency through BOH (back-of-house) maximization in line with various deliveries and seasonal collection.
- Implement new initiative such as BOH standardized arrangement, stock card indicator for fast retrieval of inventory in particular to shoes, more efficient racking system etc.
- Coordinate and responsible of annual stock take.
- Support new stores opening or enhancement projects to ensure smooth operations are met.
- Facilitate and coordinate various training and onboarding programs such as Coach College for new joiners, aftersales service (monogramming & product aftercare), grooming workshop, retail offsite etc.

**Communications**
- Consolidate and coordinate all communication by all departments on a weekly basis through a transmittal process.



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