Retail Operations Manager
4 days ago
The role of a Retail Operations Manager at Businesslist involves leading the retail strategy for the Southeast Asia (SEA) region. This includes developing and executing business plans to drive sales growth, improve operational efficiency, and enhance customer experiences across multiple locations.
Salary and Benefits- Competitive salary package with performance-based incentives
- Career growth opportunities within the organization
This senior leadership position requires a proven track record in retail management, with expertise in P&L management, budgeting, and financial planning. The ideal candidate will have experience in business development, including store expansion, landlord negotiations, and securing premium retail locations.
Required Skills and Qualifications- At least 8 years of experience in retail management
- Strong leadership skills with ability to build, coach, and develop high-performing teams
- Deep understanding of P&L management, budgeting, and financial planning
- Experience in business development, including store expansion and negotiation with landlords
The successful applicant will be responsible for:
- Developing and executing short-term and long-term business strategies to meet financial and strategic objectives
- Driving sales performance, setting achievable business goals, and collaborating with finance to monitor budgets
- Building a strong teamwork culture, managing recruitment and performance, and coaching the retail team for high engagement and optimal results
- Conducting regular store visits, implementing global standard operating procedures, and ensuring compliance with best practices and innovations
- Developing retail mapping programs, fostering relationships with landlords, and securing premium store expansion opportunities
- Aligning buying strategies with global and regional objectives, optimizing sell-through and inventory management, and ensuring effective product allocation
- Overseeing the implementation of global and regional marketing campaigns, ensuring brand consistency and strong consumer engagement
- Driving seamless customer experiences across retail formats, ensuring cross-functional teams deliver effective omni-strategy solutions
- Establishing and tracking key retail performance metrics, including customer satisfaction, sales, service quality, and operational efficiency
- Managing shrinkage targets, overseeing stock control, and implementing best practices to maintain a profitable and efficient retail operation
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