Regional Retail Operations Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia LUXASIA Full time

LUXASIA Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

Regional Retail Operations Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you. We grow you by building your competencies and unleashing your potential. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

The Regional Retail Operations Manager ensures operational excellence and consistency across all retail markets. This role develops and maintains retail SOPs, optimizes inventory, enhances visual merchandising, and ensures compliance with LUXASIA Retail Excellence (RX) standards. This position plays a pivotal role in transforming retail operations, maximizing efficiency, and delivering exceptional retail experience that directly impacts business growth and brand success.

Key Responsibilities:

  1. Lead and oversee all regional retail-related projects to enhance operational efficiency and brand presence.
  2. Establish, implement, and maintain comprehensive Standard Operating Procedures (SOPs) for retail operations.
  3. Collaborate with stakeholders to develop and refine retail policies and processes that drive operational excellence.
  4. Work closely with internal teams to optimize inventory levels at trade, ensuring efficiency and availability.
  5. Provide strategic guidance and support to local retail teams, ensuring adherence to best practices and operational standards.
  6. Partner with relevant teams to execute outstanding in-store visual merchandising and planograms in line with brand values and guidelines.
  7. Work alongside the Training Team to design and implement training curriculum for store teams, ensuring high performance and service excellence.
  8. Mentor and coach local Retail Operations Managers to ensure effective execution of regional strategies.
  9. Conduct Retail Excellence audits across all markets, identify gaps, and guide teams on necessary improvements.
  10. Perform on-site visits and checklist assessments to ensure adherence to Retail Excellence frameworks and operational standards.
  11. Lead and support retail set up for new brand launches, counter setups, and new channel expansions.

Requirements:

  1. Proven experience in retail operations management within a regional capacity for at least 8 years or more.
  2. Demonstrate strong business and commercial acumen to drive decision-making and optimize performance.
  3. Strong ability to develop and implement retail SOPs and policies.
  4. Excellent leadership and stakeholder management skills.
  5. Possess strong technical and IT proficiency with experience in using various tools and software such as SAP and MS Excel.
  6. Strong analytical and problem-solving abilities to optimize inventory and retail processes.
  7. Experience in visual merchandising execution and compliance auditing.
  8. Ability to drive training and development initiatives for retail teams.
  9. Hands-on experience in launching new brands, counters, or retail channels.

If you have what it takes to succeed in a fast-paced and intense environment, thrive on challenges, and want to bring innovative ideas to life, JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

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