Retail Manager

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Love Full time

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we're on the cusp of something great, where we're working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There's a lot more work to be done with all of our exciting plans. So we're looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right)

The Role

You will be at the front seat in delivering the best service and experience to our customers through retail operations and expansion. For retail, you will drive the business expansion while strategically opening stores whenever it is suitable and help shape the retail playbook delivering the best retail experience to our customers. In operations, you will uphold the highest standard of excellence to be the best in class. You will be leading one of the biggest departments in Love, Bonito Indonesia. Your role entails being in charge of the day-to-day decision making, retail financial success and strategic business expansion, contributing significantly to the growth of the company in the next few years. You will be directly reporting to the Country Head and will work closely with the Retail HQ team in Singapore.

Main Responsibilities

Retail Operations
  • Lead the retail team which includes the area manager and store manager; making clear JD & KPI for each team member and aiding them to achieve it.
  • Build the right end-to-end employee experience for the Retail team to improve retention rate from hiring, onboarding, evaluation, etc.
  • Hire and train team members to bring LB core values to life; ensuring all the retail team embodies the brand and its vision.
  • Identify problematic areas and seek to constantly improve policies, operational procedures and internal processes.
  • Conduct store visits to spot training gaps, evaluate effectiveness of recent training and build strong relationships with store teams.
  • Projects include: Initiatives for customer loyalty, marketing plans and projects related to leveraging current retail presence.
  • Be the key person in liaising cross-department functions to ensure day-to-day operations.
  • Create a strategic plan for LB retail expansion to address new customer and revenue growth opportunities; includes planning and budget management, leveraging financial and smart calculated business decisions.
  • Conduct market research and reach out to landlords for offers and negotiations.
Business Development: Retail Strategic Expansion
  • Constantly innovate in balancing both sales and customer experience; making LB the most-wanted brand in town.
  • Accountable to report to the Regional Manager for retail performances and future growth plans.
  • Analyze store performance and provide relevant and insightful information to other departments such as Merchandising, BI, and Marketing.
  • Maintain good relationships with external parties such as landlords, malls, department stores, contractors, etc.
  • Secure strategic out-of-home advertising opportunities, foster bank partnerships, and manage loyalty programs with malls to enhance brand visibility and footfall.
  • Propose and execute the opening or closing of stores/counters depending on business needs and strategies.
  • Conduct rental negotiations and feasibility studies for existing retail locations during contract renewals and/or crisis management.
  • Manage end-to-end Retail Store Opening projects when relevant.

Requirements & Experiences:

  • 5+ years of experience in retail and have had prior credentials as brand manager, retail area manager, business development or related experience.
  • BA/BS degree in business, marketing, economics or other related fields.
  • Detail-oriented, highly analytical and distinctly logical.
  • Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results.
  • Excellent leadership skills in growing a high-spirited team, leading various levels of staff/team members.

What you should be:

  • Effective communicator and an influential team player.
  • A passion for retail, fashion and customer experience.
  • A people-centric mindset (both customers and employees) - always putting people at the center of everything
  • The magic balance between intuition, experience of what you know works, and research/data-driven recommendations.
  • A fast learner, possessing excellent organizational, budgeting and project management skills.
  • Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems that may arise.
#J-18808-Ljbffr

  • Retail Operations Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hermes Retail (M) Sdn Bhd Full time

    Job Overview:Hermes Retail (M) Sdn Bhd seeks a skilled Sales Supervisor to assist and report to the Store Manager/Assistant Store Manager in managing daily store operations. This role requires strong leadership skills, excellent communication abilities, and a passion for retail.The ideal candidate will have experience in supervising sales staff, identifying...

  • Retail Store Management Opportunity

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brooks Brothers Retail Malaysia SDN. BHD. Full time

    About the RoleThis is an exciting opportunity to join Brooks Brothers Retail Malaysia SDN. BHD. as a Store Manager and lead our Suria KLCC store team to success. As a key member of our retail management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining store visual merchandising standards.The ideal...

  • Retail Store Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Co. (M) Bhd. (Retail) Full time

    About the RoleThis is a key position in our retail store, responsible for leading and guiding the sales team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage and motivate the sales team to achieve sales targets and provide excellent customer service.Develop and implement strategies to improve customer satisfaction...

  • Senior Retail Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brooks Brothers Retail Malaysia SDN. BHD. Full time

    About This RoleThis is an exciting opportunity to join Brooks Brothers Retail Malaysia SDN. BHD. as a Store Manager and lead our Suria KLCC store team to success. As a key member of our retail management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining store visual merchandising standards.The ideal...

  • Retail Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aesop Retail PTY LTD Full time

    Retail Consultant | TRX | Full TimeApply locations Aesop TRX time type Full time posted on Posted 2 Days Ago job requisition id R1023615For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and...

  • Retail Consultant

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aesop Retail PTY LTD Part time

    Retail Consultant | Pavilion Kuala Lumpur | Part Time (Long Term)For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.Our...

  • Retail Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LoveBonito Singapore Pte Ltd Full time

    About usLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...

  • Retail Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Love, Bonito Full time

    Love, Bonito Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaRetail ManagerLove, Bonito Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia2 weeks ago Be among the first 25 applicantsAbout UsLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading...

  • Retail Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Love, Bonito Full time

    About UsLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia's leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...

  • Retail Marketing Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hap Seng Consolidated Berhad Full time

    To actively promote and market the retail components of the Group to gain footfall and awareness, improve the attractiveness of retail space, and in turn, business for our retail community.To manage the relationship with existing retail tenants in our various retail operations in the Klang Valley.To help improve our retail tenant mix, to achieve an ideal mix...

  • Retail Excellence Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LUXASIA Full time

    LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. We are committed to providing equal employment opportunities to all individuals, regardless of their background or characteristics.Key ResponsibilitiesThe Regional Retail Operations Manager will be responsible for:Leading regional...

  • Senior Retail Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PositiveLinks Asia Full time

    Senior Retail ManagerWe are seeking a seasoned Senior Retail Manager to lead our sales growth initiatives, drive operational excellence, and foster a high-performance sales culture.About the RoleThe ideal candidate will have 5+ years of experience in retail sales, operations, or multi-store management, with a proven track record in sales leadership,...

  • Retail Operations Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Love, Bonito Full time

    About Love, Bonito: We are Southeast Asia's leading womenswear brand, headquartered in Singapore. Our mission is to empower the everyday Asian woman and inspire self-confidence.The RoleWe are seeking a Retail Operations Manager to lead our retail team in delivering exceptional customer experiences through strategic store expansion and operational excellence....

  • Retail Operations Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shiseido Company, Limited Full time

    Job DescriptionWe are seeking a highly skilled and experienced Retail Operations Manager to join our team at Shiseido Company, Limited.The successful candidate will be responsible for driving sales growth, improving operational efficiency, and enhancing the customer experience across our retail channels.Key Responsibilities:Develop and implement retail...

  • Regional Retail Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job ResponsibilitiesDevelop and execute short-term and long-term business strategies to meet financial and strategic objectives, including full P&L responsibility for SEA retail.Drive sales performance, set achievable business goals, and collaborate with Finance to monitor budgets, ensuring healthy inventory turnover.Build a strong teamwork culture, manage...

  • Retail Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wanderlust + Co Full time

    In this business-critical role as Retail Manager, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department...

  • Retail Management Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia adidas Full time

    About the RoleWe are seeking an experienced Retail Manager to join our team as a Store Manager. As a key member of our retail leadership team, you will be responsible for driving commercial success and ensuring operational excellence across our stores.Key Responsibilities:Develop and execute strategies to drive sales growth and improve customer...

  • Retail Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wanderlust & Co. Full time

    In this business-critical role as Retail Manager, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department...

  • Managing Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Chow Tai Fook Jewellery Group Full time

    This leadership position oversees the retail operations in Malaysia, focusing on driving business performance, improving customer experience, and enhancing operational efficiency.Key Areas of Responsibility:Retail Operations & Business Performance:Implement strategies to drive sales performance and customer satisfaction.Manage retail team performance and...

  • Software Technical Support Agent

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Octopus Retail Full time

    About Us:Octopus Retail offers a suite of retail management software solutions designed to help businesses succeed in today's competitive landscape. We are committed to delivering cutting-edge technology and exceptional customer service. As a Software Technical Support Agent, you will play a vital role in ensuring our clients receive top-notch support,...