Manager, Customer Quality

5 months ago


Penang, Malaysia Power Integrations Full time

**Description**:

- Be the focal point of communication on quality matters affecting strategic accounts - especially in China.
- Actively engage with Failure Analysis team and co-work on urgent and complex customer quality issues.
- Be the interface between Failure Analysis Engineering and Field Sales Organization on timely communication of the status and results of failure analysis concerning customer RMAs.
- Define and implement product quality planning and control process based on customers’ specifications and requirements.
- Coordinate with engineering teams to issue product change notification to customers.
- Actively interface with Product Engineering, Process Engineering, Packaging Engineering, Test Engineering, and other Engineering groups to achieve timely resolution of customer quality problems.
- Drive corrective and preventive actions resulting from customer RMA issues.

**Requirements**:

- B.S. in Electrical Engineering or an equivalent technical discipline.
- Minimum of 8 years of experience in customer quality engineering involving integrated circuits. Managerial experience preferred.
- Language skills in Mandarin and English.
- Overseas travel will be required as needed.


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