Customer Operations Manager

3 weeks ago

Penang, Malaysia INTEL Full time

**Operations Excellence**:

- Support customer requirements and ensure smooth execution of order management
- Drive business and revenue optimization through partnership with field team and customers
- Be the eyes and ears for HQ and management to provide real time intelligence on business development and update at the edge (include competition), give assessment and recommendation as applicable

**Performance Management**:

- Set clear KPIs for the sales team aligned with business goals (Billings, Consumption, Design, Deal).
- Formulate and develop short and long term strategies/tactics to deliver and achieve KPI results
- Monitor performance metrics, analyze progress, and implement corrective actions

**Sales Process Optimization and Transformation**:

- Optimize sales processes using Best Known Methods (BKMs) to drive efficiency
- Act as local champion for sales transformation initiatives, improving processes, enhancing sales effectiveness, and driving continuous improvement

**People Development and Collaboration**:

- Enable teams to execute strategies, set clear goals, and maintain accountability
- Develop team capabilities through coaching, training, and mentorship
- Foster a productive work environment, promoting Intel values, effective communication, and collaboration

**Qualifications**:

- Bachelor's degree in Business Administration, Sales, Marketing, or related field; 15+ year experience. MBA preferred. - Proven experience in sales operations management, strategic planning, and business development. - Strong analytical skills and ability to interpret data to drive insights and decisions. - Excellent leadership and team management skills, with a track record of developing high-performing teams. - Effective communication and collaboration skills, with the ability to influence stakeholders at all levels. - Results-oriented mindset with a focus on driving business growth and achieving targets. - Experience working in a multinational corporation and familiarity with the semiconductor industry is a plus.

**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. **In certain circumstances the work model may change to accommodate business needs.**
JobType

Hybrid

  • Global Commodity Manager

    2 weeks ago

    Penang, Malaysia Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ **Job Description**: The Global Commodity Manager (GCM) will facilitate the management of...

  • Manager, Operations

    1 month ago

    Penang, Malaysia DHL Full time

    **About Us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the...

  • Manager, Operations

    3 days ago

    Penang, Malaysia DHL Full time

    **About Us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the...

  • Psg Customer Operations Support

    2 weeks ago

    Penang, Malaysia INTEL Full time

    As a Customer Operations Support, you will be part of Programmable Solutions Group (PSG) Penang team. You are responsible to support any backlog management and deliver competitive customer supply chain experience. **Responsibilities**: - Assist PSG Global Customer Operation Specialist in Orders Backlog Management and Orders Fulfilment for Distributors and...

  • Customer Service Operations Representative

    3 weeks ago

    Penang, Malaysia SCALABLE Network Technologies Full time

    Date: Feb 15, 2024- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Internal Temporary Worker- Job ID: 51925Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization....

  • Operations Manager

    2 weeks ago

    Penang, Malaysia WIITRAC ELEVATOR SDN. BHD Full time

    **Operations Manager (Penang/Kota Kinabalu)** **Responsibilities**: - Responsible for day-to-day operations works - Ensure daily operations are carried out in an appropriate, cost-effective way - Improving operational management systems, processes, and best practices - Helping the organization’s processes remain legally compliant - Formulating strategic...

  • Workplace Operations Manager

    1 month ago

    Penang, Malaysia INTEL Full time

    In Q4 2023, Intel announced that Altera will be reported as a separate business unit beginning on January 1, 2024, with ongoing support from Intel. This role is associated with that standalone business strategy and is expected to fully transition to a standalone company at some point in the future, with an anticipated target of January 1, 2025. We are a...

  • Workplace Operations Manager

    3 days ago

    Penang, Malaysia INTEL Full time

    In Q4 2023, Intel announced that Altera will be reported as a separate business unit beginning on January 1, 2024, with ongoing support from Intel. This role is associated with that standalone business strategy and is expected to fully transition to a standalone company at some point in the future, with an anticipated target of January 1, 2025. We are a...

  • Manager Channel Operations

    1 week ago

    Penang, Malaysia Zebra Technologies Full time

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Customer Service Operations Associate

    4 weeks ago

    Penang, Malaysia SCALABLE Network Technologies Full time

    Date: Jun 9, 2023- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Regular- Job ID: 50607Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000...

  • Outlet Operation Manager

    2 weeks ago

    Penang, Malaysia ASIA RECRUIT MANAGEMENT SDN BHD Full time

    Customer Service Excellence: - Provide exceptional customer service, ensuring each customer receives personalized attention and assistance. - Address customer inquiries, concerns, and complaints promptly and professionally, aiming to resolve any issues to their satisfaction. - Maintain a welcoming and friendly store environment that reflects the brand's...

  • Customer Service Operations Representative

    4 weeks ago

    Penang, Malaysia SCALABLE Network Technologies Full time

    Date: Feb 14, 2024- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Internal Temporary Worker- Job ID: 51926Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization....

  • Customer Service Operations Associate

    2 weeks ago

    Penang, Malaysia SCALABLE Network Technologies Full time

    Date: Jan 31, 2024- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Regular- Job ID: 51823Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000...

  • Manager, Warehouse Operations

    5 days ago

    Penang, Malaysia Advanced Energy Industries, Inc Full time

    **ESSENTIAL RESPONSIBILITIES**: - Oversees team of inventory warehouse and Order Management staff. - Manages inventory tracking system to record daily/weekly/monthly/quarterly reporting and analyzing for inventory improvement process. - Create detailed reports for adjustments, inventory operation and work with operation team for action plan for inventory...

  • Outlet Operation Manager

    2 weeks ago

    Penang, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    We are presenting a prestigious fashion brand from Japan that has held a prominent position in the industry for over 30 years. Founded in Osaka, Japan, our client brand has garnered international recognition and admiration as a leading denim brand, renowned for its unwavering dedication to manufacturing exceptional products of the highest...

  • Executive, Operations

    3 weeks ago

    Penang, Malaysia DHL Full time

    **About Us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the...

  • Business Operations Manager

    2 months ago

    Penang, Malaysia INTEL Full time

    Come join a centralized team of Business Operations professionals supporting segments within Corporate IT and Digital Transformation. This team of individual contributors is responsible for establishing consistent strategies and practices that are executed in partnership with segment leadership. The business operations managers in this team will partner...

  • Business Operations Manager

    3 days ago

    Penang, Malaysia INTEL Full time

    Come join a centralized team of Business Operations professionals supporting segments within Corporate IT and Digital Transformation. This team of individual contributors is responsible for establishing consistent strategies and practices that are executed in partnership with segment leadership. The business operations managers in this team will partner...

  • Machine Operator Operations 1

    5 days ago

    Penang, Malaysia Integer Full time

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...

  • Assistant Sales Operation Manager

    2 weeks ago

    Penang, Malaysia Swang Chai Chuan Sdn Bhd Full time

    **Job responsibilies**: - Create and execute a strategic sales plan that expands our customer base and extends the company's goal - Tracking and analyzing sales statistics based on key quantitative metrics - Recruit sales representatives, set objectives, train and coach them, and monitor their performance - Identify knowledge gaps within the team and...