Manager Channel Operations

7 days ago

Penang, Malaysia Zebra Technologies Full time

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The primary purpose of the Manager Channel Operations is to oversee and lead the team that is responsible for full operations, governance, and compliance of regional channel program tools and processes to support global design. This role provides ongoing management and oversight of tools and processes for regional sales teams, external partners, and distribution.

**Responsibilities**:

- Lead development & implementation of operations for the partner & disty programs in the region based on global framework
- Ensures operational readiness for partner & disty programs that are launched in region
- Manages partner program compliance & governance
- Provides Partner contract administration management, and training/certification administration including enablement of partner tools
- Assist, as necessary, in the ongoing management of Partner master data
- Collaborate and input region requirements in channel platform/systems design
- Works across business to develop & implement PartnerConnect Rebates
- Primary face to regional sales CHAM, external Distributors & partners for all aspects of tools & processes & adhoc reporting
- Enablement of all program process through tool(s), testing and enablement for internal and external stakeholders.
- Management and reporting of all Grey Market global initatives
- Magement of regional Cross Borders Exception process
- Support of existing channel program with all operational aspects
- Provide recommendations for any new program related to new systems/platforms
- Reporting, management and delivery of ongoing program requirements
- Participation, as required, in Partner Advisory Council or Channel Advisory Councils.

**Qualifications**:

- BA/BS degree in relatable field or applicable work experience.
- 8+ years managing channel/business/or sales operation teams in international environment.
- Influencer
- Team worker
- Matrix management skills
- Results driven
- Change management skills
- CRM/PRM knowledge
- Excel/PowerPoint
- Strong communications skills
- Channel program and support tool development experience
- Proven strong analytical, interpersonal and communication (written and verbal skills)

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