Manager, Operations

5 months ago


Penang, Malaysia DHL Full time

**About Us**:
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.

**Responsibilities**:

- Manage the customer relationship to ensure customer service standards are achieved and continuously improved.
- Work and manage all contract financials (budgets, P&L, revenue streams, costs, etc. ) with the Contract Manager.
- Manage and lead the operational teams.
- Appropriately manage all warehouse human and equipment resource requirements.
- Act as primary advisor to the management team on operation issue (e.g. problem solving, identification and escalation of significant Operation issues).
- Ensure all company policies and procedures are adhered to including warehouse / product security.
- Professionally represent the company in all forums (meetings, seminars, courses and etc.)
- Determined and coordinate corrective and preventative action in support of the establishment, maintenance and continual improvement of the quality system within scope.

**Requirements**:

- Minimum Diploma in Logistics, Engineering, Supply Chain or equivalent
- Minimum 5 years working experience in field of Logistics/Warehouse.
- Minimum 3 years in a managerial position
- Computer skills in database, spread sheets and word processing for tracking, analyzing and communicating related data.



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