Outlet Operation Manager

5 months ago


Penang, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

We are presenting a prestigious fashion brand from Japan that has held a prominent position in the industry for over 30 years. Founded in Osaka, Japan, our client brand has garnered international recognition and admiration as a leading denim brand, renowned for its unwavering dedication to manufacturing exceptional products of the highest quality._

**Customer Service Excellence (Junior Staff)**
- Provide exceptional customer service, ensuring each customer receives personalized attention and assistance.
- Address customer inquiries, concerns, and complaints promptly and professionally, aiming to resolve any issues to their satisfaction.
- Maintain a welcoming and friendly store environment that reflects the brand's values.

**Sales and Revenue Generation (Senior Sales Associate)**
- Assist in achieving sales targets and maximizing store profitability.
- Utilize strong product knowledge to promote and sell merchandise effectively.
- Monitor sales trends, analyze data, and propose strategies to optimize sales performance.
- Collaborate with the Shop Manager to develop and execute promotional activities to drive customer traffic and increase sales.

**Team Leadership and Development (Assistance Shop Manager)**
- Support the Shop Manager in supervising and motivating the store team, ensuring high levels of engagement and performance.
- Train new employees on store operations, product knowledge, and customer service standards.
- Provide ongoing coaching and feedback to team members to enhance their skills and achieve individual and team goals.
- Foster a positive and collaborative work environment, promoting teamwork and effective communication.


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