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Penang Operations Manager

1 week ago

Penang, Malaysia PositiveLinks Asia Full time

In this challenging yet rewarding role as a Penang Operations Manager at PositiveLinks Asia, you will oversee the sales and operations in the Air & Sea freight forwarding industry in Penang. As a seasoned leader, you will be responsible for driving growth, efficiency, and team management to achieve strategic goals.

Key Objectives
  • Drive Business Growth: Expand customer relationships and drive revenue growth to maximize branch potential.
  • Improve Operational Efficiency: Ensure high productivity, competitive efficiency, and quality to meet customer demands.
  • Enhance Customer Satisfaction: Deliver high-quality service and exceed customer expectations to foster long-term relationships.
  • Manage Financial Performance: Manage branch EBIT, sales growth, and cost optimization to ensure maximum profitability.
  • Maintain Compliance: Adhere to global processes, policies, and local laws to minimize risks.
  • Develop Teams: Drive employee training, career planning, and performance improvements to enhance team capabilities.
Requirements
  • Bachelor's degree in Business, Economics, Logistics, or related field (experience may substitute).
  • 10+ years of leadership experience, preferably as a General Manager in MNC freight forwarding.
  • Proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.
  • Strong leadership skills to inspire and motivate teams.
  • Ability to analyze complex problems and develop effective solutions.