Aircon Operations

**Responsibilities of an Aircon Operations & Technical Manager but are not limited to**:

- Formulate Operation, Inventory & Installation/Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs.
- Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own installation/service team.
- Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA.
- Monitor and maintain quality control of all aircon installation and service work.
- PRISM+ Express installation/service team budget owner, responsible for growing the fleet.
- Oversee and ensure day-to-day operations of the aircon department.
- Develop and implement standard operating procedures for installation and service of aircon units.
- Provide operational support and help to execute the organization to bring about optimal service for the benefits of customers/stakeholders.
- Train team to rectify service lapses and develop alternative plans.
- Proven ability to communicate effectively to drive positive outcomes with key stakeholders.

**Requirements**:

- Bachelor's Degree in Business, Engineering, or any relevant course of studies.
- At least 7 years' experience in Aircon Operations/Technical role, having led the function for a minimum of 3 years.
- You should have successfully scaled and led a high functioning aircon operations/technical team for a dynamic start-up.
- A Hustler with a positive attitude to change and meaningful growth.
- Strong understanding of business needs with a customer-first mindset.
- Solid overview on specifics and capabilities in Operation & Logistics.