Sales Coordinator

2 weeks ago


Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

**Position**: SALES COORDINATOR (Full time #538994)

**Property / Office**: Mandarin Oriental, Kuala Lumpur

**Location**: Kuala Lumpur, Malaysia

The Sales Coordinator provide administrative support and sales coordination to Sales Manager and perform the duty as in-house salespersons through responding to client’s enquiries, site inspections and administration etc.

**The Role of Sales Coordinator**
- To prepare, after discussion with DOSM/DOS/ADOS/SM correspondence including faxes, letters and proposals
- Respond to all local enquiries within 6 hours and overseas enquiries within 24 hours
- Effective follow-ups are to be conducted for such enquiries
- To peruse daily arrival and reservations’ report, to be fully aware of clients’ presence in the hotel and make contacts where required
- To be constantly aware of MOKUL occupancy and average rate
- To maintain an effective account and booking management system and be fully competent with operating Sales and Catering System
- Traces on accounts and bookings are logged in to the system daily and ensures that such traces are acted upon timely and thoroughly
- To be well versed with all aspects of the hotels facilities
- Keeps close communication with CMBD/ Catering Event Services Managers on any development of the confirmed groups
- To conduct onsite inspections for potential clients and walk in clients
- Fully understand the protocol in handling VIPs, Official Delegations and Royalties
- Distribution of seasonal gifts to major supporters when required
- To supply any competitor’s activity information and current market trends to the DOSM/ DOS
- Promote any packages and any promotion to all corporate accounts
- Promotes and produces leads to Regional Sales Offices and sister hotels
- Participate actively in Sales Blitz directed by DOSM/ DOS
- To follow up on the current tentative and prospect group bookings for Managers
- To follow up on confirmed, tentative and cancelled bookings (groups only)

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
**_Malaysia work authorization is required for this position._**

**Advertised**: 08 Apr 2024 Singapore Standard Time
**Applications close**: 31 May 2024 Singapore Standard Time



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