Customer Care Executive

2 weeks ago


Shah Alam, Malaysia ASK Resources Full time

**Requirements**:

- Open for Fresh Degree holder
- SPM/Diploma holder minimum 1 year call center experience
- Have own transportation
- Able to work 24/7 rotating shift

**Benefits**:

- Medical & Insurance
- Traveling Claims
- Phone Plan
- Staff Welfacere
- Training provided

**Job Duties**:

- Handle customer enquiry via telephone to provide information and assistance (Mainly regarding the WIFI and Broadband troubleshooting)
- Professionally handle high volume of inquiries from customers.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
- To perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
- To provide accurate information and updates to consumers always.
- To capture and update the right information provided and obtained from consumers onto the system always.
- To attend and to meet all the key responsibilities within the required turn-around time set forth by the Company.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to attend physical interview at Shah Alam?
- Do you have your own transportation?

**Experience**:

- Customer Care Specialist: 1 year (required)



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