Customer Service Executive
3 weeks ago
**Summary**:
- Handling inquiries including but not limited to user and merchant accounts, payments, refunds and vouchers
- Provide high-quality service to users and merchants by helping to resolve their queries promptly and professionally achieving first contact resolution.
- Listen and understand their needs, and offer relevant products, services, and solutions
- Work with internals, to make sure the SOP is delivered as expected on a timely manner
- Provide recommendations and suggestions for improvements based on the active collection of feedbacks from users and merchants.
- Take on ad-hoc tasks/assignments.
**Job Requirements**:
- Diploma holder with at least 1 year of relevant customer service experiences
- Work experience in customer service, bank or financial institutions
- Having excellent writing and spoken skills in English and Cantonese
- Experience in the Zendesk system would be an added advantage
- Self-starter, with well-developed and proven judgment and problem-solving skills
- Ability to multitask
- Work well under mínimal supervision and independently
- Being able to work on shifts and weekends as assigned
- Work well as a team to grow and provide constructive feedbacks for improvement
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