Customer Service Assistant
2 weeks ago
**JOB PURPOSE**
- Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department.
- To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved
**KEY RESPONSIBILITIES**
- Process customer orders,customer complaints, RCN, price maintenance request and perform others customer service tasks in accurate & timely manners.
- Handle enquiries and arrangement pertaining to delivery of orders to customers in a service oriented and professional manner.
- Ensure adherence to Company’s SOP, quality requirement such as ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies.
- Foster good working relationships with external & internal stakeholders such as customers, clients, Principal Service team, cross-functional teams via effective communication.
- Co-operate with fellow CS Team members and covers for them in their absence.
- Support and participate in cross-functional projects & meetings when assigned.
- Escalate to Executive and Manager in a timely manner on operation issues.
- Perform other duties as assigned as and when required by the management.
**REQUIREMENTS**
- SPM / Diploma in any relevant studies
- Minimum of 1 year experience
- Communicating effectively at all levels, both verbal and written
- Being able to deal, work and cope in a difficult and highly competitive environment
**Job Type**: Contract
Contract length: 6 months
Pay: RM1,500.00 - RM2,200.00 per month
Ability to commute/relocate:
- Bukit Jelutong: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
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