Assistant Sales Manager

5 months ago

Masai, Malaysia Marriott International, Inc Full time

**Job Number** 24029735

**Job Category** Sales & Marketing

**Location** Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Develops and implements the overall account strategy for assigned accounts.
- Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
- Penetrates assigned accounts for group and transient.
- Explores opportunities for extended stay and catering sales business.
- Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
- Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops and implements strategic sales plans**.**
- Understands the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
- Identifies emerging business opportunities and risks within assigned accounts and provides feedback to key stakeholders (i.e. property Leadership).
- Achieves account revenue and sales goals as defined by Leadership.
- Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.

**Conducting Daily Sales Activities**
- Executes sales strategy to achieve property goals.
- Executes designated sales strategies to develop and solicits specific accounts to achieve revenue goals.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Maintains current business Accounts for new business within accounts.
- Develops and achieves operating budgets and manage controllable expenses.
- Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
- Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
- Leverages methodologies, technical and business knowledge across the market.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).

**Providing Exceptional Customer Service**
- Gains understanding of the hotel’s primary target customer and service expectations.
- Serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
- Serves as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction.
- Acts as the customer’s advocate through understanding account needs and opportunities.
- Effectively resolves guest issues that arise in the sales process; brings issues to the attention of property leadership.
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to Marriott International.

**Building Successful Relationships**
- Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
- Leverages appropriate Above Property Sales and property Leadership to ensure account saturation**,** pull-through of account strategies and selling solutions at the local property level.
- Develops a close working Account with Operations to ensure execution of strategies at the hotel level.

**Additional Responsibilities**
- Conducts and coordinates sit

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