Cloud Administrator

3 weeks ago

Kuala Lumpur, Malaysia World Health Organization Full time

**Grade***: NO-B

**Contractual Arrangement***: Fixed-term appointment

**Contract Duration (Years, Months, Days)**

**Job Posting***: Jul 20, 2023, 10:38:16 PM

**Closing Date***: Aug 4, 2023, 4:59:00 PM

**Primary Location***: Malaysia-Kuala Lumpur

**Organization***: HQ/GSC Global Service Centre BOS

**Schedule***: Full-time

**OBJECTIVES OF THE PROGRAMME**:
The Department of Information Management and Technology (IMT) has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems through the following teams:
ii. Architecture and Infrastructure: help sets the overall technology architecture and standards and manages technology infrastructure foundation;
iii. Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace, including tools for end-users and collaboration services;
iv. Operations and User Support: Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.

**DESCRIPTION OF DUTIES**:

- Support and maintain infrastructure and systems on Cloud platforms provisioned as SaaS, IaaS, PaaS, etc.
- Assess system configurations, logs, and error messages; discern problems; and initiate preventative and corrective actions.
- Monitor IMT services and take detective, preventative or corrective actions to ensure system availability, confidentiality, and integrity.
- Resolve end user and technical issues ensuring proper operation, maintenance, and administration of IMT systems, active directory, messaging and collaboration systems, network services, file and print services, server provisioning, storage, backup, and recovery.
- Maintain standard operating procedures and other relevant documentation of operational systems and services, including a consolidated inventory of data centre assets.
- Liaise with Premises Management services and external providers for management of Data Centre and related facilities in the Global Service Centre in Kuala Lumpur; maintain physical access control lists.
- Monitor established contracts and enterprise software agreements with service providers to ensure delivery against defined objectives.
- Implement tools and process enhancements to ensure SLAs/OLAs and other key performance indicators are met.
- Work in shifts as required to support extended operating hours.
- Perform other duties and responsibilities as assigned by supervisor.

**REQUIRED QUALIFICATIONS**:
**Education**:
**Essential**:

- University degree in computer science, engineering, or information management, or related discipline.

**Desirable**:

- Relevant professional training and/or certification related to Microsoft server systems, Cloud platforms, virtualization, networked storage and backup would be an advantage.
- Interest in furthering professional studies to keep current with changing technologies.

**Experience**:
**Essential**:

- At least 2 years of relevant professional experience in the information and communications field, of which ideally some experience gained in a large international company/organization supporting a large-scale Windows environment and network services, network storage systems, and backup and recovery mechanisms.
- Some experience also required in the following areas: Cloud platforms administration, ICT Platform and Systems Engineering, Systems Administration and Operations, Network and Telecommunication Systems, ICT Security Management, Technical Documentation and Operation.

**Desirable**:

- Experience working in an IT environment in a large national, multi-national or international organization and familiarity with the UN system.

**Skills**:

- Thorough and in-depth knowledge of Cloud platforms, Windows server operating system and Windows-based network services, e.g., AD, file, print, DFS, DNS.
- Ability to maintain complex scripts for systems deployment, operation and maintenance.
- Strong understanding of TCP/IP internet working and related services, e.g., DNS, WINS, DHCP.
- Strong working knowledge of systems management, performance tuning and monitoring tools.
- Thorough knowledge of x86 based server installation, maintenance and troubleshooting; virtualization; networked storage systems; and backup and recovery systems with disaster recovery expertise.
- Able to effectively support ma

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