Manager - Business Aviation Centre & Customer
7 months ago
Responsibilities:
- Attend to guests/clients on arrival and departure to ensure continues experience carried out by all CS.
- To keep track of daily flights operating in and out of WMSA to upsell and engage with Ground Handlers to promote SBAC’s products and services.
- Improve commercial airline’s customer experience, continuously engage with airlines to facilitate and growth in revenue.
- Promoting and securing A&P revenue for SBAC by capitalizing and optimizing all print and digital ads space within SBAC facility.
- Develop services, products, procedures, policies and standards for SBAC with SOP, guidelines and manuals for reference by all CS.
- Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
- Recruit and develop CS and continuously upskill staffs by encouragement and empowerment and ensuring the right capacity and capability to serve all customers.
- To ensure CS are following daily task and requirements including assigning staff into other business units if required.
- Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the facilities in the SBAC are well maintained.
- Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions. Including the task to oversee Social Media activities with daily postings and Air Cargo development to support SBAC revenue.
- Any other tasks as assigned by the management.
**Requirements**:
- SPM, Degree in communications, Business Administration
- 8 years of experience in providing customer service support
- Proficiency in English
- Strong client facing and communication skills
- Customer service orientation/Interest and enjoyment in working with people
**Salary**: RM4,500.00 - RM6,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Subang Airport: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 4 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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