Receptionist Hotel

2 weeks ago


Kuala Lumpur, Malaysia KLOE HOTEL Full time

Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to maintain a smooth room bookings service.

**Main Tasks and Responsibilities**

1. To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience.

2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

3. To deal with guest requests to ensure a comfortable and pleasant stay.

4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

5. To be responsible for accurate and efficient accounts and guest billing processes.

6. To assist in keeping the hotel reception area clean and tidy at all times.

8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

9. To ensure that all reservations and cancellations are processed efficiently.

10. To keep up to date with room prices and special offers to provide accurate information to guests.

**Requirements**:
1. A friendly and welcoming approach

2. Ability to remain calm during difficult situations or in a very busy environment

3. Excellent interpersonal skills, including a pleasant telephone manner

5. Good team working skills

**Job Types**: Full-time, Contract

**Salary**: From RM2,000.00 per month

Schedule:

- Day shift
- Night shift

COVID-19 considerations:
All customers are required to wear mask.


  • Receptionist

    2 weeks ago


    Kuala Lumpur, Malaysia FESTIVAL BOUTIQUE HOTEL Full time

    **HOTEL RECEPTIONIST (NIGHT SHIFT)** **WORKING HOURS**: 23:30-08:30 **JOB SCOPE**: - CHECK-IN/OUT GUEST - ANSWER PHONE CALLS - ATTEND TO GUEST INQUIRIES - MANAGE CASH/SALES **BENEFITS**: - EPF - SOSCO - OVERTIME PAY **Job Types**: Full-time, Permanent **Salary**: From RM1,500.00 per month Schedule: - Night shift Supplemental pay types: - Overtime...

  • Hotel Receptionist

    2 weeks ago


    Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

    Job description We are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Receptionist Hotel

    3 weeks ago


    Kuala Lumpur, Malaysia KLOE HOTEL Full time

    Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...


  • Kuala Lumpur, Malaysia Kuceng Cat Hotel & Spa Full time

    **Front Desk Receptionist** Kuceng Cat Hotel & Spa stores are fun and lively environments where you will be working with talented groomers and also learn about the great opportunities in the grooming industry. **Essential Responsibilities and Duties**: - Opening the store in the morning - Greeting, receiving and directing customer, supplier and visitors...

  • Hotel Receptionist

    4 weeks ago


    Kuala Lumpur, Malaysia J Suites International Sdn Bhd Full time

    **Responsibilities** - Check guests in and out of their rooms - Verify guests’ payment methods during check-in - Provide guests with information about the hotel and local area - Maintain the record of guests that have checked in and out - Ensure general cleanliness of specified areas - Other ad-hoc duties **Requirements**: - At least 1 Year(s) of working...

  • Hotel Receptionist

    2 weeks ago


    Kuala Lumpur, Malaysia J Suites International Sdn Bhd Full time

    **Responsibilities** - Check guests in and out of their rooms - Verify guests’ payment methods during check-in - Provide guests with information about the hotel and local area - Maintain the record of guests that have checked in and out - Ensure general cleanliness of specified areas - Other ad-hoc duties **Requirements**: - At least 1 Year(s) of working...

  • Receptionist

    2 weeks ago


    Kuala Lumpur, Malaysia Inner Peace Spa Consultancy & Academy Full time

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. Inner Peace started as a Spa Consultancy company that manages talents for 5-star brands to source and recruit from the interior of...


  • Kuala Lumpur, Malaysia EASTERN & ORIENTAL HOTEL SDN. BERHAD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. The Eastern & Oriental Hotel is a luxury 5 Star Hotel with the finest traditions of comfort and service. The 2 wings of the hotel...

  • Spa Receptionist

    1 week ago


    Kuala Lumpur, Malaysia Park Hyatt Kuala Lumpur Full time

    Summary You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Spa Receptionist is responsible for assisting in the spa reception area's daily operations, including providing a warm and...

  • Receptionist

    2 weeks ago


    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Roles & responsibilities**: - Welcome and receiving of guest arrivals, registering and maintaining the rapport with guests in the professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the full information and billing instructions for the guest signature. - Register guests promptly following the SOP procedures for...


  • Kuala Lumpur, Malaysia KLOE HOTEL Full time

    Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...


  • Kuala Lumpur, Malaysia The Grand Campbell Hotel Full time

    Job description **RESPONSIBILITIES** - Handling arrivals, check-ins, departures for check-outs of all the hotel guests with friendly and professional manner. - Responding promptly to all guests’ complaints and enquiries. - Answering telephone calls, as well as screening and forwarding calls. - Ensure reception area is tidy and presentable, - Manage online...


  • Kuala Lumpur, Malaysia Bitz Bintang Hotel Full time

    2. Coordinating and perform sourcing and research documentation. 3. To record all logbook of all activities occurred. 4. To complete follow up of nw/existing projects. 5. To maintain and support problem management processes. 6. To prepare agenda/minutes of meeting. 7. Punctual, active, confident 8. Professional, Hospitality, Services, Creative,...

  • Front Office Hotel

    2 weeks ago


    Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms,...

  • Front Office Hotel

    1 week ago


    Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms,...

  • Front Office Hotel

    3 weeks ago


    Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms,...


  • Kuala Lumpur, Malaysia KL METRO HOTEL MANAGEMENT SDN BHD Full time

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. Success is a journey, not a destination. Incorporated since 1995, Lexis Hotel Group has gone through the challenging times of...


  • Kuala Lumpur, Malaysia KL METRO HOTEL MANAGEMENT SDN BHD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Success is a journey, not a destination. Incorporated since 1995, Lexis Hotel Group has gone through the challenging times of economic...

  • Receptionist Staff

    2 weeks ago


    Kuala Lumpur, Malaysia Kepler Dinlenme Hizmetleri A.Ş. Full time

    **About Us** Kepler was established in 2018 with an investment of 1,800,000 USD from domestic and foreign investors and is one of the most successful, innovative and fastest growing start-ups in Turkey. Today, the Kepler group has companies in the Netherlands, Luxembourg and Latvia in Europe, and in China and Malaysia in Asia. As Kepler, it is the only...

  • Receptionist Staff

    1 week ago


    Kuala Lumpur, Malaysia Kepler Dinlenme Hizmetleri A.Ş. Full time

    **About Us** Kepler was established in 2018 with an investment of 1,800,000 USD from domestic and foreign investors and is one of the most successful, innovative and fastest growing start-ups in Turkey. Today, the Kepler group has companies in the Netherlands, Luxembourg and Latvia in Europe, and in China and Malaysia in Asia. As Kepler, it is the only...