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Customer Data Management Analyst

2 weeks ago

Bayan Lepas, Malaysia National Instruments Full time

Data Informatics Analyst, Customer Data Management (CDM)

Become an integral part of creating an exceptional data, governance & operations ecosystem by joining the Global Sales Operations team as a **APAC Customer Data Management Analyst **.
- Position: APAC Customer Data Management Analyst
- Team: APAC Customer Data Management Team (CDM)
- Department: Global Sales Operations
- Report to: Customer Data Management Senior Group Manager, APAC
- Location: Penang, Malaysia

Our regional Customer Data Management Analysts are the guardians of National Instruments account, territory, and resource data assets across our many systems like Oracle, Data Warehouse, and SFDC by adhering to business rules, best practices and representing the regional needs of their stakeholders to reduce operational friction, enable decision making on enterprise investments and represent the needs of sales data stakeholders. They are also relied on to partner with stakeholders to proactively create and maintain our data to enable enterprise processes and drive sales processes like coverage and compensation. This role also influences future requirements for improvements to our customer data models as well as ensure compliance with data governance policies and resolution of data quality issues. They are key members of the Global Sales Operations team and have an opportunity to work in a fast-paced environment highly collaborative environment.

**Core Job Responsibilities**:

- Accountable to maintain high benchmark and adherence on customer data governance policies, standard stewardship procedures and best business practices, user guides and other necessary training materials
- Advise Customer Master Data Manager on related master data issues, identify corrective action items, continuous improvements of the process and provide inputs to developing Data Governance roadmaps and strategies.
- Collaborate with different functional teams to recommend changes related to account setup and maintenance to improve process efficiencies.
- Partner with other areas of Global Sales Operations to leverage data to drive key sales processes
- Communicate timely and professionally to users, management, and senior leadership with repetitive issues
- Conduct appropriate data analysis to review and audit data elements
- Experience in managing point-of-sales (POS) data and resolve relevant data issue with distributor is a plus

**Requirements**:

- Bachelor’s degree graduate or with 1-2 years of experience in master data management and governance related role
- Good understanding of business data through experiences with sales, territories, quotes, order management and other customer datasets preferred
- Enrolled in careers such as Sales Operations, Order Management, Data Analytics, Process Improvement, or related fields
- Strong business acumen and insight
- Solid analytical & problem-solving skills
- Process orientation, detail focused, ability to multi-task
- Ability to work with a team as well as independently
- Strong interpersonal skills; positive business relationships
- Results oriented and Self-Motivated
- Ability to thrive in a fast-paced environment and meet deadlines
- Effective written and verbal communication skills

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know tha