C17 Customer Success Specialist

4 months ago


George Town, Malaysia Career International Fos Sdn. Bhd Full time

As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

**Job Scope**

(May perform other duties as requested that may not be specifically addressed in this document)
- Handle (United States) customer’s concerns related to fintech, banking and finance in a positive and professional manner.
- Identify and escalate priority issues through proper channels when necessary.
- Works with other team members in identifying better ways in providing better customer support.
- Participate in additional training courses as required. - Maintains and improves quality of service by giving recommendations.
- Keeps job knowledge up to date by attending upskill training to improve skills.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies set by the company.

**Job Type**: Permanent

**Salary**: RM3,300.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Night shift

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Call Center: 1 year (required)
- banking & finance: 1 year (required)

**Language**:

- English (B2) (required)

Ability to Commute:

- George Town (required)

Ability to Relocate:

- George Town: Relocate before starting work (required)



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