Customer Success Specialist
7 months ago
**Your Responsibilities**:
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
**Requirements**:
- Familiarity with IOS and/or macOS, or comparable technology
- Fluent in the required language Cantonese English (speaking, reading, and writing)
- Have a minimum of a Diploma or bachelor’s degree certificate in any discipline.
- Experienced in technical troubleshooting.
- Familiarity with various devices (smartphones, tablets, PCs).
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Maintains professionalism and composure under pressure.
- Accepts feedback, welcomes coaching, and demonstrates growth.
**Job Highlights**
- Inclusive and diverse work environment
- Young, energetic, and supportive team
- On site Trainings & Career Development
**Salary**: RM2,800.00 - RM3,600.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- George Town: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- 1. Familiarity with IOS and/or macOS, or comparable technology
2. Familiarity with various devices (smartphones, tablets, PCs)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Troubleshooting: 1 year (preferred)
**Language**:
- Cantonese (required)
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