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Customer Success Specialist
1 week ago
**Customer Success Specialist - Mandarin Speaker**
**Salary**: RM2800 - RM3300
Rotational Shift
**Job responsibilities:
- **
- Support customers to place online orders with the client.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
**Qualification:
- **
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency.
**Requirement:
- **
- **Must be able to speak, read and write in Mandarin**:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with communication, English for Professionals, Mass Communication, or any related field
- Call Centre experience is not a ‘must’ but would be a distinct advantage.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Language**:
- Mandarin (preferred)
-
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