Customer Success Specialist

1 week ago

George Town, Malaysia Two95 International Inc. Full time

Must be able to speak, read and write in Mandarin or Cantonese (Traditional Chinese)
- This position will require employees to do permanent night shift

**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
- The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound and outbound phone callss.

Responsibilities and Accountabilities
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound & outbound phone calls).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Requirements**:
**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities(May perform other duties as requested that may not be specifically addressed in this document)

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Role:Customer Success SpecialistTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Mandarin english customer success- Job Title: Customer Success SpecialistLocation: George Town, PenangJob Type: Full-Time, Rotational ShiftSalary: MYR MYR 3300 per monthWe are...

  • Customer Success Specialist

    2 months ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin english customer success - **Job Title**: Customer Success Specialist **Location**: George Town, Penang **Job Type**: Full-Time,...

  • Customer Success Specialist

    20 hours ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin english customer success - **Job Title**: Customer Success Specialist **Location**: George Town, Penang **Job Type**: Full-Time,...

  • Customer Success Specialist

    4 weeks ago

    George Town, Malaysia KAALI HR SDN BHD Full time

    We are now hiring for Mandarin Speaker Customer Success Specialist Location: Georgetown, Penang 40 position available Salary RM 3000 to RM 3500 Massive hiring for Customer Success Specialist Mandarin Speaker. This role require to assist customers with inquiries or concerns related to a company's products or services. In addition, they inform customers...

  • Customer Success Specialist

    2 weeks ago

    George Town, Malaysia Informa Tech Full time

    **Company Description**: - Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to decision-makers in the technology marketplace, leveraging over 100 recognised brands...

  • Customer Success Specialist

    6 days ago

    George Town, Malaysia Informa Tech Full time

    **Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

  • Customer Success Specialist

    4 weeks ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Customer Management Customer oriented Customer Care customer success customer support- Support customers to...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia KAALI HR SDN BHD Full time

    We are now hiring for Mandarin Speaker Customer Success SpecialistLocation: Georgetown, Penang40 position availableSalary RM 3000 to RM 3500Massive hiring for Customer Success Specialist Mandarin Speaker.This role require to assist customers with inquiries or concerns related to a company's products or services. In addition, they inform customers about...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia Informa Tech Full time

    Company Description Do you want to make an impact?**Informa Tech sits at the heart of a thriving business technology community.And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really...

  • Customer Success Specialist

    2 months ago

    George Town, Malaysia Career International FOS Sdn Bhd Full time

    **Purpose** As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. **Job Scope** - Compose thoughtful, personalized responses for a variety of customer...

  • Customer Success Specialist

    2 weeks ago

    George Town, Malaysia amIT Global Solutions Sdn Bhd Full time

    Role - Customer Success Specialist (Voice or chat depend on project) Client: Teleperformamce Client, will diclose the mane and details in interview round Job location Bayan Lepas, Penang / George Town PERMANENT WITH CLIENT PAYROLL Japanese / Mandarin / Cantonese (any) Allowance - Language Allowance - Bond of 6 months applies. should the employee leave...

  • Customer Success Specialist

    2 months ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...

  • Customer Success Specialist

    2 months ago

    George Town, Malaysia Two95 International Inc. Full time

    **Company**: Teleperformance **Position**: Customer Success Specialist **Location**: George Town, Penang, Malaysia **Salary**: RM 2,800 - RM 3,300 **Language Requirement**: English & Mandarin **Working Hours**: 9am to 6pm or 12pm to 9pm **Overview**: Serve as the primary contact for customers on the client's website. Embody the client's values of...

  • Customer Success Specialist

    3 hours ago

    George Town, Malaysia Two95 International Inc. Full time

    **Company**: Teleperformance **Position**: Customer Success Specialist **Location**: George Town, Penang, Malaysia **Salary**: RM 2,800 - RM 3,300 **Language Requirement**: English & Mandarin **Working Hours**: 9am to 6pm or 12pm to 9pm **Overview**: Serve as the primary contact for customers on the client's website. Embody the client's values of...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia MyGlit Full time

    Role:Associate/Sr. Associate -(NonTechnical)Timings:Shifting Schedule (Permanent)Industry:BPO / ITESProcess:VoiceFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingWork Mode:Work from officeKey Skills: Customer Service Microsoft Office Mandarin BPO Call center Must be fluent in speaking both Mandarin and English Gratitude Inc. is a...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia Gratitude Inc. Full time

    Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

  • Customer Success Specialist

    2 days ago

    George Town, Malaysia GrowthFn Full time

    **Role: Social Media Customer Success Specialist** - Language: Korean (Native) - Start Date: 15th July & 12th Aug - Location: Penang - Salary: Up to RM 9000 (including allowances) - Education: Fresh Graduates can apply - Experience: Preferred but not mandatory - Shift: Rotational (24x7) - Engage with customers on social media platforms - Provide excellent...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia Career International FOS Sdn Bhd Full time

    PurposeAs a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.Job Scope Compose thoughtful, personalized responses for a variety of customer request Triage...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia Two95 International Inc. Full time

    Company: TeleperformancePosition: Customer Success SpecialistLocation: George Town, Penang, MalaysiaSalary: RM 2,800 - RM 3,300Language Requirement: English & MandarinWorking Hours: 9am to 6pm or 12pm to 9pmOverview:Serve as the primary contact for customers on the client's website.Embody the client's values of responsibility, quality, and...

  • Customer Success Specialist

    6 days ago

    George Town, Penang, Malaysia amIT Global Solutions Pvt Ltd Full time

    Title: Customer Success Specialist (Japanese)Location: Pulau Pinang-Georgetown, MalaysiaDuration: PermanentOverviewThe Customer Success Specialist (CSS) will povide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the companyThe CSS will...