Freshers - Penang
6 months ago
**Responsibilities**
- Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
- Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
- Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
- Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
- Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
- Ensuring innovation and quality in every customer interaction.
- Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
- Maintaining a comprehensive awareness of the client's strengths in the industry.
**Requirement**
- Minimum of Diploma in any field
- Demonstrated business language fluency in Bahasa Malay and fluency for all Advisors in business English
- Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
- Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
- Excellent understanding and knowledge on high technology products and computers and operating systems
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Excellent judgment and decision-making skills
**Job Type**: Permanent
**Salary**: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
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