At Your Service Supervisor

1 week ago

Besut, Malaysia Marriott International, Inc Full time

**Job Number** 24074622

**Job Category** Rooms & Guest Services Operations

**Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Supervisor-at Your Service

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24074622 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Atender, registrar y procesar todas las...

  • At Your Service Supervisor

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or...

  • At Your Service Agent

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24074623 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Supervisor-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementAtender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las...

  • Supervisor-at Your Service

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24074622 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Enregistrer et répondre à tous les appels,...

  • At Your Service Manager

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24074620 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the successful functioning of the...

  • At Your Service Manager

    1 month ago

    Kuala Besut, Terengganu, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the successful functioning of the department. Major responsibility of the department is to...

  • Agent-at Your Service

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24074623 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Operar la central telefónica para atender...

  • Supervisor-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** **Catégorie d'Emploi** Rooms & Guest Services Operations**Lieu** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia AFFICHER SUR LA CARTE**Horaire** Full-Time**Situé à distance ?** N**Mutation?** N**Type de Poste** Non-ManagementEnregistrer et répondre à tous les appels, questions ou demandes des...

  • Supervisor-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** **التصنيفات** Rooms & Guest Services Operations**الموقع** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia عرض على الخريطة**الجدول الزمني** Full-Time**هل تقع في مكان بعيد؟** N**إمكانية الانتقال إلى موقع آخر؟**...

  • At Your Service Assistant Manager

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24074621 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Agent-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementOperar la central telefónica para atender las llamadas. Procesar los pedidos de los...

  • Agent-at Your Service

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24074623 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Utiliser le standard téléphonique afin de...

  • At Your Service Agent

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24088081 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Kuala Besut, Fairfield by Marriott Kuala Besut, Kuala Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Centre Supervisor

    3 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24015919 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions,...

  • At Your Service Assistant Manager

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....

  • Agent-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** **Catégorie d'Emploi** Rooms & Guest Services Operations**Lieu** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia AFFICHER SUR LA CARTE**Horaire** Full-Time**Situé à distance ?** N**Mutation?** N**Type de Poste** Non-ManagementUtiliser le standard téléphonique afin de répondre aux appels...

  • Asstmgr-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** **التصنيفات** Rooms & Guest Services Operations**الموقع** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia عرض على الخريطة**الجدول الزمني** Full-Time**هل تقع في مكان بعيد؟** N**إمكانية الانتقال إلى موقع آخر؟**...

  • Valet Supervisor

    1 week ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24074656 **Job Category** Housekeeping & Laundry **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for greeting the guest upon their arrival, assisting with the...

  • Mgr-at Your Service

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Management Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la...