Front Desk Supervisor

2 weeks ago

Besut, Malaysia Marriott International, Inc Full time

**Job Number** 24088073

**Job Category** Rooms & Guest Services Operations

**Location** Fairfield by Marriott Kuala Besut, Fairfield by Marriott Kuala Besut, Kuala Besut, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Assistant Front Office Manager

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24088070 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Kuala Besut, Fairfield by Marriott Kuala Besut, Kuala Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...

  • Front Office Supervisor

    2 weeks ago

    Besut, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    Lead the Front Office team by example, displaying the highest professionalism in handling various situations. - Always meet up with guests and seek feedback. Rectify any issue at the soonest possible to minimize inconvenience to the guests. - Establish and update Standard Operating Procedures for the department. Ensure its implementation is effective. -...

  • Spa Consultant Front Desk

    3 weeks ago

    Besut, Malaysia Qi Forest Spa and Wellness Full time

    **Position Requirements**: - Must be detail-oriented and have ability to multi-task. - Must have enthusiasm and possess excellent customer service skills. - Enjoy working with people and possess a friendly and outgoing personality. - Excellent communication, listening and computer skills. - Must be a team player. - Must have weekend availability. **Duties...

  • Front Office Manager

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24088064 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Kuala Besut, Fairfield by Marriott Kuala Besut, Kuala Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Assistant Front Office Manager

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24089210 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Assistant Front Office Manager

    7 days ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 23201908 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, One Marriott Drive, Perhentian, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Manager

    3 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 23192202 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, One Marriott Drive, Perhentian, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **HOTEL DESCRIPTION** Perhentian Marriott Resort & Spa is located on...

  • Duty Manager

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24089212 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for...

  • Room Supervisor

    3 weeks ago

    Besut, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    2. Supervise, lead and train Rooms Attendants, as well as any casual workers from time to time. 3. Conduct spot check on vacant rooms to ensure they are ready for occupancy, as well as seeking feedback from in-house guests on the room setup and cleanliness level. 4. Ensure all public areas within the guest floors, including staircases are well maintained. 5....

  • Front Desk Supervisor

    1 day ago

    Kuala Besut, Malaysia Marriott International Full time

    Job Number 24116470Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Kuala Besut, Fairfield by Marriott Kuala Besut, Kuala Besut, Malaysia, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment,...

  • Public Area Laundry Supervisor

    2 weeks ago

    Besut, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    1. Handle all soiled linens of the resort. Ensure proper sorting before washing process. 2. Handle guest laundry as required. Be very careful on the fabric material to ensure proper washing treatment and avoid damaging the fabric. 3. Wash all linen according to the standard and guidelines. Be aware of usage of detergent, softener and other chemical. 4. Well...

  • Room Supervisor

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    2. Supervise, lead and train Rooms Attendants, as well as any casual workers from time to time. 3. Conduct spot check on vacant rooms to ensure they are ready for occupancy, as well as seeking feedback from in-house guests on the room setup and cleanliness level. 4. Ensure all public areas within the guest floors, including staircases are well maintained. 5....

  • Housekeeping Supervisor

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24088099 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Kuala Besut, Fairfield by Marriott Kuala Besut, Kuala Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...

  • Front Office Assistant

    4 weeks ago

    Besut, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    1. Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement. 2. Carry out guest registration process and payment collection accurately and efficiently. 3. Post in relevant guest transactions incurred promptly and accurately. 4. Fully responsible for daily cash float. Remit all...

  • At Your Service Assistant Manager

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24074621 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Desk Agent

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24063707 **Job Category** Rooms & Guest Services Operations **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Public Area Laundry Supervisor

    2 weeks ago

    Kuala Besut, Terengganu, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    1. Handle all soiled linens of the resort. Ensure proper sorting before washing process. 2. Handle guest laundry as required. Be very careful on the fabric material to ensure proper washing treatment and avoid damaging the fabric. 3. Wash all linen according to the standard and guidelines. Be aware of usage of detergent, softener and other chemical. 4. Well...

  • Valet Supervisor

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24074656 **Job Category** Housekeeping & Laundry **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for greeting the guest upon their arrival, assisting with the...

  • Reservation Supervisor

    4 weeks ago

    Besut, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

    1. Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement. 2. Maintain the swimming pool and circulation pump. Ensure the pool is always clean and safe. 3. Monitor guest usage of the pool by observing the rules and regulations published. 4. Set up the pool area and its lounge...

  • Public Area Supervisor

    2 weeks ago

    Besut, Malaysia Marriott International, Inc Full time

    **Job Number** 24055129 **Job Category** Housekeeping & Laundry **Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...