Spa Consultant Front Desk

5 months ago

Besut, Malaysia Qi Forest Spa and Wellness Full time

**Position Requirements**:

- Must be detail-oriented and have ability to multi-task.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have weekend availability.

**Duties and Responsibilities**:

- Be on time for shift and maintain consistent, regular attendance record
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves the spa.
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, andhours of operation.
- Familiarity with Spa Booking Softwares
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operatephone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs,promotions and/or discounts available.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain a clean; safe, fully stocked and well organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Ability to perform the duties of the Sales Consultant as needed.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

**Requirements**:

- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR
- Minimum of 1 year of employment within a Hotel environment or Spa

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Desk: 1 year (required)

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