Front Office Supervisor

2 weeks ago

Besut, Malaysia MIMPI PERHENTIAN RESORT SDN BHD Full time

Lead the Front Office team by example, displaying the highest professionalism in handling various situations. - Always meet up with guests and seek feedback. Rectify any issue at the soonest possible to minimize inconvenience to the guests. - Establish and update Standard Operating Procedures for the department. Ensure its implementation is effective. - Making sure the smooth and efficient operation of the Front Office Department and all related guest service achieving maximum sales and guest satisfaction, and adhering to the standards of service required by the Hotel. - Be technical savvy in hotel system, including PMS, POS, PABX, Broadband, etc - To hand-on and supervise that all Front Desk services are carried out with the utmost efficiency and standard Hotel policies and procedures. (Check-in & out/ handle inquiries/ guest requests/ boat services/ transportation / telephone/ reservation/ cashiering, etc. - To handle guest comments or complaints - To ensure the payment is promptly follow-up and follow through. Closing of Group Permanent Folio (PM) on the day of group departure. - To make regular room inspection and liaise with Housekeeping Department on deviation from standard set-ups or special request set-ups. - To maximize the revenue on room sales and to do up selling for walk-in and potential guest. - To ensure guest stay details, rate and guest ledger are accurate to facilitate balancing at Closing Day. - Prepare daily/monthly reports as required. - To attend meetings/morning briefing
MIMPI Perhentian situated at Long Beach, Perhentian Kecil. Located nearby to jetty and a minute walking distance to the beach. The tropical waters around the Perhentians are clear with turquoise hues, it provides the perfect setting to enjoy the fantastic coral reefs and amazing marine life. Experience the wonderful sound of natures, the ocean was forging its own sea-song and the palpitating pulse of the sea was steady and peaceful. As our guest you will be able to enjoy usage of our facilities and gain access such as indoor & outdoor restaurant, snack bar, elevator, salt water swimming pool, day spa, PADI dive centre, souvenir kiosk, recreation counter, knowledge corner and our 24 hour front desk located in the reception area.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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