Training & Quality Manager (Indians & Filipinos)
6 months ago
**Vacancy: Training & Quality Manager**
**Location: Vietnam**
**Salary**: USD 2500 - 2900
Process: Travel
Head Count: 1
**Role & Responsibilities**:
- Responsible for managing team of QAs & Trainer
- Data analysis and making designated reports/decks
- Client & stakeholder management
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive
customer experience.
- Making recommendations and driving improvement
- Ensuring that internal policies, procedures, and compliance regulations are being
Followed.
- Reduce learning curve and help enhance product/process knowledge of new joiners.
- Ensuring that internal policies, procedures, and compliance regulations are being
Followed.
**General and Specific skills**:
- At least 3 year experience in QA cum Trainer Manager for Call Center
- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated
timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QIC, SME and CSM within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of
new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with
client requirement
- Interact and streamline channels of communications with other Functions and Client
**NOTE: The paper work and relocation expenses will be handle by the company.**
**Job Types**: Full-time, Permanent
**Salary**: RM12,000.00 - RM13,700.00 per month
Application Question(s):
- Do you have at least 3 year experience in Quality Analyst cum Trainer Manager for Call Center (How many?):
- What nationality are you?
- The job location is Vietnam, are you willing to relocate?
- How many years of BPO experience?
-
Marketing Executive
6 months ago
Kuala Lumpur, Malaysia GLOBAL EHSAN RELIEF MALAYSIA Full timePlan and execute a marketing strategy for the organization and for new and existing products or services - Oversee the implementation of the marketing strategy - Develop a brand strategy - Set and administer an annual marketing budget - Create and manage a calendar of events - Guide the day-to-day activities of the marketing & amp, media team - Continually...
-
Associate Project Manager
5 months ago
Kuala Lumpur, Malaysia HR TAG SDN. BHD. Full timeOur Project Management team enables and executes great work in the smartest way possible. We are passionate about transforming ideas into results, as we constantly negotiate, organize and understand the ever-changing landscape of digital marketing and technology. To help with this, we’re looking for an outstanding Associate, Project Management - a digital...
-
Filipino Content Rater
7 months ago
Kuala Lumpur, Malaysia Welocalize Full time**Role Overview** We are looking for a Filipino Content Rater to join our team. As a FilipinoContent Rater, you will be responsible for evaluating and rating various types of content in Filipino according to predefined guidelines. This role requires a keen eye for detail, strong analytical skills, and the ability to maintain objectivity while assessing...
-
Sustainability Officer
6 months ago
Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time**About the company:** Our client diversified its operations from local supply and export of crude and refined oils into contract manufacturing arrangements in sectors which include biofuels, oleochemicals, speciality fats and animal nutrition and is looking for someone dynamic and dedicated to coordinate operations. **Responsibilities**: - To...
-
Asset Management Professional
6 months ago
Kuala Lumpur, Malaysia Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Asset Management Professional
6 months ago
Kuala Lumpur, Malaysia Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Support L2
3 months ago
Kuala Lumpur, Malaysia Mindmap Full timeSecurity Firewall **1** Japanese Security **1** **1** Japanese Security AMP **1** **Job Type**: Permanent Schedule: - Day shift
-
Sous Chef
6 months ago
Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full timeWe are seeking a talented and experienced Indian Sous Chef to join our culinary team at [Hotel Name]. As the Indian Sous Chef, you will play a pivotal role in ensuring the highest standards of food quality, presentation, and guest satisfaction within our hotel's culinary operations. You will work closely with the Executive Chef to oversee the Indian kitchen,...
-
Indian Chef
6 months ago
Kuala Lumpur, Malaysia The BIG Group Full timeWe are currently looking to recruit an experienced Indian Chef. Offers modern and traditional Indian Cuisine in a sophisticated and truly intimate atmosphere. Each dish is freshly prepared by the Chefs, so we require a curry chef who is very experienced within the same cuisine. Indian Chef will be expected to prepare Indian culinary delights, sauces and...
-
Chef (Indian Cuisine)
6 months ago
Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full timeJob Purpose These positions are responsible for operating the cafeteria kitchens while working closely with the Head Chef or Executive Sous Chef. The chef will be required to produce a variety of quality menus and develop seasonal offerings to add to the variety to the cafeterias for MNCs. Chef De Partie and Commis are welcome to join our team and expand...
-
Training & Quality Manager
6 months ago
Kuala Lumpur, Malaysia Teleperformance Full timeOverview: **Position Summary**: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...
-
Junior Translator
6 months ago
Kuala Lumpur, Malaysia FAST INTERNET MANAGEMENT & SERVICES Full timeMonitoring, preparation, and collection of documents, data, information, record, and filing. -Managing and understanding Chinese dialects (Foochow, Hakka, Hokkien, Teochew, or Cantonese) and Indian Dialects (Hindi, Telugu, Urdu, Malayalam, and Punjabi) documentation; -Age : 18 - 40 years old; -Benefits: Socso, EPF, Medical, Annual Leave, Sport...
-
Maintenance Officer
5 months ago
Kuala Lumpur, Malaysia Villa Samadhi Sdn Bhd Full time**Responsibilities**: - Install necessary appliances and equipment, as needed. - Check control panels and electrical wiring to identify the problems and fix them. - Complete regular maintenance tasks, amongst others, such as replacing light bulbs and air conditioning services. - Ability to read and understand test equipment, measuring devices, and safety...
-
Finance Executive
6 months ago
Kuala Lumpur, Malaysia SKY BLUE MEDIA SDN. BHD. Full time*Posting and processing journal entries to ensure all business transaction are recorded & amp; documents filling. - Updating accounts receivable & accounts payable and perform reconciliations. - Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines -...
-
Telesales Executive- Tagalog
5 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time**Role: Telesales Executive - Tagalog (Filipino)** **Location: Bangkok, Thailand** **Salary Max: THB 35,000- THB 38,500 (Housing allowance for expat THB 6000)** Language: Tagalog (R/W/S) (Native Only) Joining Date: Apr 1st, (Mon) Headcount: 3 Shift: Wed-Sun 9am-6pm Job description **Qualifications**: To perform this job successfully, an individual...
-
Intern for Quality
7 months ago
Kuala Lumpur, Malaysia Gas Power Quality Full time**Job Description Summary**: Role Summary/Purpose - Assist for all Project Quality function. **Essential Responsibilities** - Tracking incoming & outgoing customer letter for Quality - NOI tracking and updating the status of inspections. - Track and keep a summary of planned and upcoming customer inspections based on available tracking list. - Support...
-
Manager, Training, Quality Assurance and Knowledge
6 months ago
Kuala Lumpur, Malaysia Shangri-La Hotels Full timeWhat you will be part of? The Manager, Training, Quality Assurance, and Knowledge Management of CEPT is responsible for all Training, Quality assurance practices, and Content carried out at the shared services center. He/she will ensure that all Training, Quality systems, and knowledge Management systems incorporate plans for the consistent delivery of...
-
Customer Service
3 weeks ago
Kuala Lumpur, Malaysia Growthfn Full timeJob Summary: We are seeking an enthusiastic and service-oriented Customer Service Representative with experience or interest in international banking. The ideal candidate will handle inquiries and provide support to customers worldwide, specifically for clients in the banking sector. This role requires strong communication skills, professionalism, and a keen...
-
Recruitment Lead Coordinator
5 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full timeGratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...
-
Special Grade Technician
6 months ago
Kuala Langat, Malaysia Nestle Operational Services Worldwide SA Full time**Position Snapshot**: Location: Sijangkang, Selangor, MY Company: Nestlé Manufacturing (M) Sdn Bhd Full-time Any background that is related to engineering fields Minimum of 2 years of experience **Position Summary**: Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human...