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Training & Quality Manager (Indians & Filipinos)
2 weeks ago
**Vacancy: Training & Quality Manager**
**Location: Vietnam**
**Salary**: USD 2500 - 2900
Process: Travel
Head Count: 1
**Role & Responsibilities**:
- Responsible for managing team of QAs & Trainer
- Data analysis and making designated reports/decks
- Client & stakeholder management
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive
customer experience.
- Making recommendations and driving improvement
- Ensuring that internal policies, procedures, and compliance regulations are being
Followed.
- Reduce learning curve and help enhance product/process knowledge of new joiners.
- Ensuring that internal policies, procedures, and compliance regulations are being
Followed.
**General and Specific skills**:
- At least 3 year experience in QA cum Trainer Manager for Call Center
- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated
timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QIC, SME and CSM within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of
new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with
client requirement
- Interact and streamline channels of communications with other Functions and Client
**NOTE: The paper work and relocation expenses will be handle by the company.**
**Job Types**: Full-time, Permanent
**Salary**: RM12,000.00 - RM13,700.00 per month
Application Question(s):
- Do you have at least 3 year experience in Quality Analyst cum Trainer Manager for Call Center (How many?):
- What nationality are you?
- The job location is Vietnam, are you willing to relocate?
- How many years of BPO experience?
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