Receptionist
3 weeks ago
**KEY RESPONSIBILITIES**
- **Guest Reception**:
- Greet guests upon arrival with a friendly and welcoming demeanor.
- Provide information about the homestay facilities, amenities, and local attractions.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- **Reservation Management**:
- Manage room reservations, including bookings, cancellations, and modifications.
- Ensure accuracy of reservation records and payment transactions.
- Coordinate with housekeeping staff to ensure rooms are prepared for guest arrivals.
- **Administrative Support**:
- Handle cash transactions, including collecting payments and issuing receipts.
- Maintain cleanliness and organization at the reception area.
- **Safety and Security**:
- Monitor the premises to ensure the safety and security of guests and property.
- Follow established procedures for handling emergencies and incidents.
- **Customer Service**:
- Provide exceptional customer service to enhance the overall guest experience.
- Anticipate and fulfill guest needs to ensure their comfort and satisfaction.
- Assist guests with luggage and other requests as needed.
- **Promotion and Marketing**:
- Promote homestay services and amenities to guests, encouraging repeat visits and referrals.
- Collect feedback from guests to identify areas for improvement and implement enhancements.
**REQUIREMENTS**
- **Education**: High school diploma or equivalent.
- **Experience**: Previous experience in hospitality, customer service, or a related field is preferred but not required.
- **Language Skills**: Proficiency in English and Malay languages is essential. Knowledge of other languages is a plus.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Interpersonal Skills**: Friendly, outgoing, and able to interact comfortably with guests from diverse backgrounds.
- **Flexibility**: Ability to work on a flexible schedule, including weekends, evenings, and holidays.
- **Attention to Detail**: Strong attention to detail and accuracy in handling reservations and guest information.
- **Team Player**: Ability to work effectively as part of a team and collaborate with other staff members.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- STM/STPM (required)
**Experience**:
- Receptionist: 1 year (required)
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