Snr. Analysis Services Consultant
2 days ago
Snr. Analysis Services Consultant-22000C0Y
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
**Organization**
Oracle's Global Licensing and Advisory Services (GLAS) is an organization that provides customers and partners with the most up-to-date knowledge, best practices and insights to manage and optimize our customer’s Oracle license investment.
**Role**
Responsible to provide GLAS Consultants with Product Analysis Services - collecting and analyzing data regarding the installations and usage of Oracle products by Customers and Partners.
**Scope**
- Works for the Shared Services team
- Delivers Shared Services to GLAS teams & Oracle customers
- Reports to functional manager
- Works in assigned territory -Worldwide
- Provides this service remotely
**Responsibilities**
- Performs analysis activities on Oracle Products usage, based on standard processes and/or specific engagement/customer requirements
- Provides Customers with remote assistance during the entire process of installing and running the GLAS technical measurement tools as well as collecting and transferring usage data
- Tests the GLAS tools and processes of collecting, loading and analyzing technical usage data in line with the predefined specifications
- Performs a complete, detailed and accurate analysis of collected data, verifies and validates usage data against entitlements, prepares the license usage report according to GLAS standards and procedures, presents the report and findings to the GLAS Consultant
- Prepares and holds presentations about team services, assists new colleagues and makes verifications of their activities according to the quality procedures
- Informs and provides regular updates on the activity results to the direct Manager
- Gains and maintains knowledge and expertise regarding Oracle Products licensing
- Gains and maintains the necessary technical knowledge on the Oracle products in scope
- Operates in line with Oracle processes/procedures and GLAS Core Values
- Proactively strives to build on current skills through Personal development
**Qualification**
- Bachelor’s degree or equivalent combination of studies and experience in technology
- 3-5 years’ experience in IT Industry, Software Development, Customer Relations experience is preferred
**Competencies**
- Intermediate SQL and PL/SQL knowledge
- Command line knowledge for Windows and Unix/Linux operating systems. Basic scripting knowledge (e.g. shell script)
- MS Word and Excel knowledge
- Oracle Database architecture knowledge
- Good understanding of computer and network architecture
- Attention to detail is critical
- Problem-solving and decision-making abilities
- Project Management basic knowledge
- Excellent presentation, communication and writing skills
- Ability to work autonomously
- Fluent in English. (Other languages dependent on the market / region)
**Detailed Description and Job Requirements**
Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities. Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle. Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance. Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities. Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle’s contracts and business policies and presenting different options to achieve resolution. Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration. Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement. Self-motivates to independently achieve personal and team LMS goals and objectives.
**Job**: Finance
**Location**: MY-MY,Malaysia-Kuala Lumpur
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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