![Ericsson](https://media.trabajo.org/img/noimg.jpg)
Service Architect
2 weeks ago
**About this opportunity**
In 5G RAN Solution Architect take responsibilities for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. He is expected to be expert in his/her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services.
Leading a team of Service Improvement leads to Handle Multiple MNO’s day to day NPO related technical deliverables, queries, problems, and technical presentations.
**What you will do**
- Handle and resolve Customer issues
- Provide dedicated support
- Deliver results & meet customer expectations
- Handle Customers and internal Stakeholders from Technical perspective
- Work with diverse team Own relevant technology agenda for your area on both strategic and execution level.
- Proactively identify and drive customer engagement opportunities to secure the best network performance.
- Position Ericsson as a thought and technology leader, grow our business and build strong customer relations on all working levels, up to executive level.
- Actively contribute to the customer’s vision & strategy while driving Ericsson’s involvement in crafting them, proactively challenge the status quo and bring new perspectives and opportunities to our customer and Ericsson.
- Act with authority to develop both internal and external relation/s to actively contribute to making customers and Ericsson successful.
- Actively manage and mobilize internal resources to deliver efficient and effective end to end solutions allowing seamless and flawless transition from sales to operations.
- Experience from 5G RAN deployments
- Demonstrated consultative selling skills, commercial understanding is a plus
- Outstanding teamwork, networking, and critical thinking skills
- Thought Leadership in identifying short
- and long-term priorities to improve business strategy
- A strong sense of ownership, and accountability with a passion to win
Operational
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
- Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Write JIRA and engage design support when needed
- Available to handle customer technical queries all the time and ensure timely response
- Support deployment of solution
- Make constant efforts to be updated on relevant technical skills all the time
- Participate in Project activities and involve as needed
- Take handover from Project and ensure all the check points completed
- Participate in knowledge transfer, documentation, and information sharing
- Confidentiality
**You will bring**
- Strong knowledge about 5G/4G RAN latest features.
- Strong technical acumen for dealing with complex customer issues.
- Analyze customer technology, define business requirements, and participate in risk analysis
- Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
- Should able do tracing and complex logs analysis for RAN 4G/5G Nodes
- Act as a consultant for the customer to answer different technical queries related to technology and Product
- Good knowledge of 3GPP specifications
- Must have call flows, protocols, and Interface related knowledge in 5G RAN network
- Ability to technically analyze and approve solution implementation for the customer
- An exceptional troubleshooting skill is required to solve the customer issues
- Need to analysis Key Network Indicators and features related requirements
- Network Design and Planning (NDP) experience with Ericsson will be preferred
- Well versed with the customer support and sales process
- Lead Optimization discussions/issues/Investigations and work closely with product experts to address customer escalations/requirements
- External customer management & internal team handling from solution prospective
- Support the SWUS program in feature massification and necessary alignments
- Lead 5G optimization investigations and transfer of knowledge to other team members and mentoring on how to handle optimization/NPO tasks
- Provide network solutions on the latest technologies in Radio Access Network (RAN) space, considering E2E impacts
- Engage business partners in understanding potential technologies capabilities
- Manage customer expectations, implementation of customer solutions within agreed time, scope and cost.
- Drive prioritized improvement initiatives in key strategic and operational areas
- Solid grasp and experience in RF design and tuning in 4G/5G RAN product and network
- In-depth knowledge of 4G/5G RF solution
- Experience for 4G/5G design,
-
Service Architect
3 weeks ago
Petaling Jaya, Malaysia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Graduate Architect
3 weeks ago
Petaling Jaya, Malaysia Garis Architects Sdn Bhd Full time1. Assisting Directors, Senior Architects / Project Architects to prepare presentation drawing to Clients 2. Assisting in preparation of preliminary conceptual sketches and design concept to determine the spatial relationship that best satisfy client ’s need 3. Assisting Project Architect in searching and documenting submission requirements to planning...
-
Solutions Architect
2 months ago
Petaling Jaya, Malaysia Enfrasys Consulting Sdn Bhd Full timeResponsible for architecting the solutions to the cloud infrastructure. - Act as a Subject Matter Expert to the organization’s cloud end-to-end architecture including networking, monitoring, governance, monitoring, BCDR, and management. - Work closely with Microsoft Cloud Solution Architect (CSA) in architecting solutions. - Provide technical design,...
-
Network Architect
2 weeks ago
Petaling Jaya, Malaysia CTC Global Sdn Bhd Full timePosition Title : Network Architect Reporting To : Senior Manager, Network Solutions Main Job Tasks and Responsibilities: 1. To provide pre-sales technical support for Network business primarily on Wide Area Network (WAN), Network & Application Performance Monitoring and Enterprise Network related solutions. 2. To study, analyze, integrate, architect...
-
Technical Data Architect
5 days ago
Petaling Jaya, Malaysia Rapsys Technologies Full timeData Architecture Principles - Technical Data Architect Timezone - EMEA friendly working time (EMEA/APAC) For: RDI DIA Commercial Transformation Prefer EMEA/APAC timezone. Good organizational, analytical & consulting skills Data Mesh Data One Platform (Snowflake, Data Vault concepts) Experience and Knowledge on PULSE, familiar with Snowflake Data Vault...
-
Assistant Architect
2 months ago
Petaling Jaya, Malaysia KROMA SDN BHD Full timeArchitects investigate, design, and oversee the construction and development of buildings, urban spaces, infrastructure projects, and social spaces. They design in accordance with the surroundings and regulations applicable in specific geographic areas, taking into account factors that include function, aesthetics, costs, and public health and safety. They...
-
Project Architect
2 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time**About Our Client** We are an ARCHITECTURAL design practice in PETALING JAYA which focuses on delivering an optimum solution with cost-effective and efficient service to clients. We seek the following talented individuals for our team: **PROJECT ARCHITECTS** We are a multi-disciplinary architecture, planning & interior design practice looking for Design/...
-
Salesforce Solution Architect
2 months ago
Petaling Jaya, Malaysia Abbott Laboratories Full time**Job Summary** As a Solution Architect at Abbott Laboratories, you will be a key IT member of the Commercial Delivery Services team, primarily responsible for the platform architecture of Salesforce and emerging commercial technologies. With a focus on the APAC region, you will ensure the alignment of platform strategies with business goals. **Key...
-
Project Architect
2 weeks ago
Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full time**Overview**: We are an **ARCHITECTURAL** design practice in **PETALING JAYA** which focuses on delivering an optimum solution with cost-effective and efficient service to clients. We seek the following talented individuals for our team: **PROJECT ARCHITECTS** We are a multi-disciplinary architecture, planning & interior design practice looking for Design/...
-
Project Architect
2 weeks ago
Petaling Jaya, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**URGENT!**_ **Overview**: We are an ARCHITECTURAL design practice in PETALING JAYA which focuses on delivering an optimum solution with cost-effective and efficient service to clients. We seek the following talented individuals for our team: PROJECT ARCHITECTS We are a multi-disciplinary architecture, planning & interior design practice looking for...
-
Solution Architect
3 weeks ago
Petaling Jaya, Malaysia Hiredly X Full timeWork closely with the sales team on proposals and pitches for business - Attend meetings with business development managers and acting as a technical expert - Put together business cases for sales teams to support their proposals - Help sales team to sell more and increase the company revenue by utilising your technical sales skills to convince prospect to...
-
Salesforce Solution Architect
2 months ago
Petaling Jaya, Malaysia Abbott Laboratories Full timeJob SummaryAs a Solution Architect at Abbott Laboratories, you will be a key IT member of the Commercial Delivery Services team, primarily responsible for the platform architecture of Salesforce and emerging commercial technologies. With a focus on the APAC region, you will ensure the alignment of platform strategies with business goals.Key...
-
Salesforce Solution Architect
3 weeks ago
Petaling Jaya, Malaysia Abbott Laboratories Full timeJob SummaryAs a Solution Architect at Abbott Laboratories, you will be a key IT member of the Commercial Delivery Services team, primarily responsible for the platform architecture of Salesforce and emerging commercial technologies. With a focus on the APAC region, you will ensure the alignment of platform strategies with business goals.Key...
-
Cloud Solution Security Architect
3 weeks ago
Petaling Jaya, Malaysia Impressive Communications Sdn Bhd Full timeJob Description A professional at this position level must have the following responsibilities: a) ICS/OT Security Architecture vision and strategy & strategy alignment - Ensure alignment between ICS/OT security architecture frameworks and standards and overall Cyber Security business strategy b) Fit-gap analysis - Review existing ICS/OT security...
-
Pre Sales Architect
2 months ago
Petaling Jaya, Malaysia ADI Group Asia Full timeProvide pre-sales technical support to Workplace business primarily on Microsoft and end user computing devices and solutions, ie.:_Citrix VDI, Xendesktop, Xenapp, Storefront, Netscaler._ - Primarily supports Microsoft Enterprise solutions such as _AD, Exchange, O365, SCCM, Hyper-V and Citrix Solution such as Xendesktop, Xenapp, Netscaler_ etc. - Study,...
-
Pre-sales Architect
2 months ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Job Title**:Pre-Sales Architect - Cybersecurity **Location**: Petaling Jaya, Malaysia **Role & Responsibilities**: - To provide pre-sales technical support for Cybersecurity business primarily on cloud, network security, endpoints security related solutions - To support security product/solution included firewall, IPS, APT, SIEM, DLP, Cloud Security...
-
Pre-sales Architect
24 hours ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Job Title**:Pre-Sales Architect - Cybersecurity **Location**: Petaling Jaya, Malaysia **Role & Responsibilities**: - To provide pre-sales technical support for Cybersecurity business primarily on cloud, network security, endpoints security related solutions - To support security product/solution included firewall, IPS, APT, SIEM, DLP, Cloud Security...
-
Cloud Infrastructure and DevOps Architect
7 days ago
Petaling Jaya, Malaysia MSP Hitect Sdn Bhd Full time**Role**: Cloud Infrastructure and DevOps Architect **Location**: Hybrid **Experience**: 4 - 5 years in relevance fields **Responsibilities**: - Design and implement scalable, secure, and robust cloud infrastructure solutions. - Work closely with development teams to integrate cloud services into the software development lifecycle. - Develop and maintain...
-
Tax Technology Solutions Architect
5 days ago
Petaling Jaya, Malaysia KPMG Malaysia Full timeTax Technology Solutions Architect **Description**: Looking forward to a data-driven career in a dynamic environment? KPMG is now on the lookout for experienced talents to join our Tax team as a Solutions Architect. "Discover, Analyse, Transform and Accomplish" We help organizations to work smarter and grow faster. A Solutions Arhitect for tax technology...
-
Solutions Architect
6 days ago
Subang Jaya, Selangor, Malaysia Enfrasys Consulting Sdn Bhd Full timeResponsible for architecting the solutions to the cloud infrastructure. Act as a Subject Matter Expert to the organization's cloud endtoend architecture including networking, monitoring, governance, monitoring, BCDR, and management. Work closely with Microsoft Cloud Solution Architect (CSA) in architecting solutions. Provide technical design, documentation,...