Full Time Studio Assistant Customer Service

5 months ago


George Town, Malaysia OLO Studio Full time

**Key Responsibilities**:
1. **Greeting and Assisting Customers**: Warmly welcome all customers and guests as they arrive, promptly addressing their inquiries, and providing assistance as needed.

2. **Answering Phone Calls**: Manage incoming phone calls, providing information, and taking messages accurately.

3. **Handling Inquiries and Resolving Issues**: Respond to customer inquiries and concerns in a professional and courteous manner, striving to resolve issues efficiently and effectively.

4. **Administrative Support**: Perform various administrative tasks such as data entry, filing, and maintaining records to support front desk operations.

5. **Maintaining a Clean and Organized Front Area**:Keep the front desk and customer waiting area clean, organized, and presentable at all times to create a welcoming atmosphere for customers and guests.

6. **Providing Information**: Provide accurate information regarding products, services, and company policies to customers, offering recommendations when necessary.

7. **Handling Payments**: Process payments for services and products, ensuring accuracy and adherence to company policies and procedures.

8. **Assisting with Special Requests**: Accommodate special requests from customers to the best of your ability, demonstrating flexibility and a willingness to go above and beyond to meet their needs.

9. **Appointment Scheduling**: Manage salon appointments using our booking software, ensuring accuracy and efficiency in scheduling services for clients.

10.**Teaching Workshops**:Provide instructions to customers on how to operate certain mechanisms and guiding them throughout the full process.

**Requirements**:

- Malaysian citizen
- Able to speak English, Chinese and Malay fluently
- Punctual and responsible

**Job Types**: Full-time, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

Application Question(s):

- What is your expected salary per month?

**Education**:

- STM/STPM (preferred)

**Language**:

- Chinese (preferred)
- Malay (preferred)
- English (preferred)



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