Consumer Care

4 weeks ago


Kuala Lumpur, Malaysia TWY Search International (M) Sdn Bhd Full time

**Job Description**:

- To perform cold calling to follow up and verify the potential leads.
- To develop positive relationship with the potential leads and existing consumers.
- To perform on-boarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
- To monitor and report campaign's status, progress, and review to management weekly / monthly.
- To perform regularly follow up with the consumers on their campaign's listing performance in the Company's website and share latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
- To assist oversea consumers in liaising with translation team for project information when necessary.

**Job Requirements**:

- Preferably Degree in business marketing / business development / business admin or equivalent.
- Language : Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
- Preferable at least 1 years working experience in dealing with customers and customer relation management.

**Benefits**:

- Parking Claim
- Monthly Outing
- Birthday Celebration
- Performance Bonus
- Company Trip
- Medical Claim

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)


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