Customer Service for Courier Service

3 weeks ago


Subang Jaya, Malaysia LINE CLEAR EXPRESS & LOGISTICS SDN BHD Full time

**Responsibilities**
- Maintain relationships with carriers and customers.
- Solve customer and carrier problems and help resolve issues.
- Generate and analyse the SLA reports
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Deliver excellent customer service and handle incoming customer calls regarding company service questions and general concerns.
- Any ad-hoc task required.

**Qualifications**
- Professional communication both written and verbal.
- Required language**:Mandarin and English**.
- Required skill: Microsoft Office.
- Excellent problem-solving techniques.
- **Must be willing to work during weekends & public holidays.**:

- Able to work under pressure with mínimal supervision.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Mandarin (required)



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