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Service Crew Member

1 month ago

George Town, Malaysia The Blue Mansion Full time

**Job Title**: Food and Beverage Service Crew

**Job Type**: Full-time/Part-time

**About Us: Cheong Fatt Tze - The Blue Mansion **is One of the most iconic attractions in George Town, Penang, committed to providing exceptional dining experiences to our guests. We are seeking enthusiastic and customer-oriented individuals to join our team as Food and Beverage Service Crew.

As a Food and Beverage Service Crew member, you will play a crucial role in ensuring our guests have a memorable dining experience. Your responsibilities will include, but are not limited to:

- Greeting guests and assisting them with seating arrangements
- Presenting menus and providing detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
- Taking and serving food and beverage orders promptly and accurately
- Recommending food and beverages based on guest preferences
- Upselling additional products when appropriate
- Ensuring customer satisfaction by attending to their needs in a courteous and timely manner
- Handling guest payments and processing transactions accurately
- Maintaining cleanliness and organization of the dining areas and workstations
- Adhering to food safety and hygiene standards at all times
- Collaborating with other team members to ensure efficient and smooth operations
- Able to learn drink and make drinks upon orders
- Assisting in opening and closing duties as required

**Requirements**:

- Prior experience in a similar role preferred but not required
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to work effectively in a fast-paced environment
- Willingness to learn and adapt to new procedures and standards
- Basic math skills for handling payments and transactions
- Availability to work flexible hours, including weekends and holidays

**Benefits**:

- Competitive wages
- Opportunities for career growth and advancement
- Training and development programs
- Employee discounts on food and beverages
- Positive and supportive work environment

**Job Types**: Full-time, Part-time

Pay: From RM10.00 per hour

Expected hours: 8 - 10 per week

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Evening shift
- Weekend jobs

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Language**:

- English (required)
- Mandarin (required)