Salesforce Ba
1 day ago
Job Description:
- Lead discussions with business users to elicit complete and accurate requirements
- Analyze requirements and propose solutions based on constraints and capabilities in global standard solution (with help from Technical Team)
- Collaborate with other BAs and APAC/Global IT team about direction and solutions
- Plan new projects and get agreement from stakeholders based on governance and roadmap
- Work in global environment. Customers are in multiple countries and various business/cultures/languages.
- Liaise with key Stakeholders and implementation resource groups to ensure alignment of project priorities.
- Provide critical leadership to ensure overall quality of project execution, while minimizing and mitigating project risks
- Assume ownership for all critical project level risks and issues
- Excellent experience in writing UAT Test Scripts based on BRD to make sure that system is functionally perfect Specific skillsets
- Bachelor/Master Degree
- 5+ years CRM Business Analyst experience
- Experience to lead project from demand gathering till hypercare
- Experience to lead multiple projects in multiple countries concurrently
- Good communication and conflict management with external and internal stakeholders. (Ability to say no professionally by persuading business so that we work as per ideal platform capabilities)
- Excellent communication in English
- Team worker and self-starter
- (Ability to work autonomously while knowing when to ask for help) - Experience on SFDC and BI/Analytics
- Understanding of system and data integration architecture and an understanding of relational databases Comfortable working in a fast-paced work environment and managing multiple projects with great attention to detail
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 9790943954
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