F&b Outlet Manager
5 months ago
Job Description:
- Responsible for maintaining a consistently high level of customer service. This include talking to customers to monitor their experience. Floor presence is mandatory during peak hours.
- Greet and handle all guests interactions with a high level of professionalism and hospitality.
- Resolve guest issues.
- Strive to achieve sales target.
- Monitor and modify pricing and procedures as required. This includes updating the menus at any point of sale systems to reflect any changes.
- Ensure staff compliance with all relevant legislation and regulations. This includes food handling as well as health and safety legislation.
- Ensure that the facility consistently meets cleanliness, maintenance and safety standards.
- Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
- Delegate tasks appropriately to team members and assist the team as required.
- Ensure that food and beverages items are being served in compliance with operating procedures.
- Ensure all service stations are clean, organized and well stocked at all times. All lighting, music and ambience is appropriate for the meal period.
- Monitor staff performance and assist in conducting performance reviews.
- Monitor inventory to ensure that the appropriate orders are placed at all times.
- Conduct monthly inventories for the F&B Department.
- Be a team player and practice collaboration within F&B and foster this relationship with other departments.
- Anticipate and react to any changes in business levels.
- Assisting Banquets as required.
- Performing other duties as assigned by the Management.
Skill and requirements:
- Diploma in hospitality and food and beverages services management will be an added advantage.
- At least 5 years of experience in the F&B service industry.
- Ability to work under pressure while complying with all relevant legislation.
- Strong beverage knowledge required, including wines.
- Excellent leadership, communication service, conflict resolution and interpersonal skills.
- Experience in monitoring and controlling inventory.
Pay: From RM3,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Budget Control: 1 year (preferred)
- F&B Management: 1 year (preferred)
License/Certification:
- Food Handling (preferred)
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