Outlet Manager

7 days ago

Ipoh, Malaysia Family Confectionery Sdn Bhd Full time

**Overall Operations Management**:

- Ensure smooth day-to-day operations of the outlet, including opening and closing procedures.
- Oversee all aspects of the outlet's functioning, such as customer service, sales, and inventory management.
- **Staff Training**:

- Train staff members
- Conduct regular training sessions to ensure that all staff members are knowledgeable about the menu, company policies, and customer service standards.
- **Scheduling and Shift Planning**:

- Create employee schedules to ensure adequate coverage during peak hours and special events.
- Monitor labor costs and adjust staffing levels as needed to optimize efficiency.
- Self-Schedule reporting to CEO and COO
- **Customer Service and Satisfaction**:

- Ensure that all customers receive prompt, courteous, and personalized service.
- Address customer complaints and concerns in a professional and timely manner.
- Monitor customer feedback and implement improvements to enhance the overall dining experience.
- **Sales and Revenue Management**:

- Set sales targets and monitor performance to achieve revenue goals.
- Analyze sales trends and implement strategies to maximize profitability.
- Implement upselling and promotional techniques to increase average check size and drive sales.
- **Inventory and Supply Chain Management**:

- Manage inventory levels to ensure adequate stock of ingredients, supplies, and merchandise.
- Coordinate with HQ to place orders, track deliveries, and resolve any issues with quality or quantity.
- Implement inventory control measures to minimize waste and reduce costs.
- **Quality Control and Compliance**:

- Ensure that all food and beverages meet quality and safety standards.
- Monitor compliance with health and sanitation regulations, as well as company policies and procedures.
- Conduct regular inspections to maintain cleanliness and hygiene standards throughout the outlet.
- **Marketing and Promotion**:

- Collaborate with the marketing team to develop and implement promotional campaigns and special events.
- **Performance Monitoring and Reporting**:

- Monitor Staff Performance
- Generate reports and analyze data on outlet operations, food quality and customers feedback for improvement.
- Communicate performance metrics and insights to senior management on a regular basis.
- Conduct Area Manager Meeting every 2 weeks’ time.
- Weekly Meeting with COO
- **Team Leadership and Development**:

- Provide leadership, guidance, and support to outlet staff to foster a positive and productive work environment.
- Encourage teamwork, collaboration, and continuous learning and development.
- Recognize and reward outstanding performance and provide constructive feedback when necessary.

**Benefits**:

- **EPF, SOCSO, EIS**:

- **Overtime Claim (OT hourly pay x1.5)**:

- **Annual Bonus**:

- **Public Holiday**:

- **Annual Promote and Increment Opportunity**:

- **Training**:

- **MC Leave**:

- **Medical Allowance**:

- **Typhoid Injection and Food Handling Courses Claim**:

- **Staff Meal**:

- **Festive Angpao**:

- **Wedding and Funeral Leave**:

- **Maternity Leave**

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- Retails: 3 years (required)

Ability to Commute:

- Ipoh (required)

Ability to Relocate:

- Ipoh: Relocate before starting work (required)

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