F&B Operations Manager

6 days ago


Ipoh, Perak, Malaysia Jobstreet Malaysia Full time

Job Description

F&B Operation and Events Management Role

This position is responsible for overseeing the day-to-day operations of food and beverage outlets, including managing staff, maintaining quality standards, and ensuring excellent customer service.

  1. Reporting to the Director, this role involves taking immediate corrective action where necessary or suggesting alternative courses of action.
  2. Providing support and guidance to all Food and Beverage In-Charge (PIC) within assigned locations.
  3. Managing shifts, making daily decisions, scheduling, planning while upholding standards, product quality, and cleanliness.
  4. Ensuring accurate attendance records for team members.
  5. Maintaining sufficient manpower and headcount at each outlet for smooth daily operations.
  6. Ensuring timely completion of trainings and monitoring staff progress at each location.
  7. Maintaining operational standards and company policies compliance across outlets.
  8. Investigating, reporting, coaching, and taking necessary actions regarding misconduct issues under supervision.
  9. Meeting deadlines for preparing documents, reports, and updating records.
  10. Delivering high levels of customer service and supporting employees to achieve good customer service.
  11. Analyzing sales performance data of respective outlets to maximize sales opportunities and meet sales targets.
  12. Implementing cash handling at kiosks in accordance with company standards.
  13. Performing additional duties and responsibilities as required or requested.

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