F&B Operations Manager
6 days ago
Job Description
F&B Operation and Events Management RoleThis position is responsible for overseeing the day-to-day operations of food and beverage outlets, including managing staff, maintaining quality standards, and ensuring excellent customer service.
- Reporting to the Director, this role involves taking immediate corrective action where necessary or suggesting alternative courses of action.
- Providing support and guidance to all Food and Beverage In-Charge (PIC) within assigned locations.
- Managing shifts, making daily decisions, scheduling, planning while upholding standards, product quality, and cleanliness.
- Ensuring accurate attendance records for team members.
- Maintaining sufficient manpower and headcount at each outlet for smooth daily operations.
- Ensuring timely completion of trainings and monitoring staff progress at each location.
- Maintaining operational standards and company policies compliance across outlets.
- Investigating, reporting, coaching, and taking necessary actions regarding misconduct issues under supervision.
- Meeting deadlines for preparing documents, reports, and updating records.
- Delivering high levels of customer service and supporting employees to achieve good customer service.
- Analyzing sales performance data of respective outlets to maximize sales opportunities and meet sales targets.
- Implementing cash handling at kiosks in accordance with company standards.
- Performing additional duties and responsibilities as required or requested.
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