Telemarketing Member

3 weeks ago


Petaling Jaya, Malaysia Mindpec Solutions Full time

Call on customers to advise them of available products and services offerings.
- Follow up with potential customers who have shown interest in our products and services.
- Develop and maintain knowledge of our products and services and be able to articulate their features and benefits to customers.
- Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure.Qualify sales leads by assessing need, budget, and buying authority.
- Obtain basic qualifying information including (but not limited to) time frame for purchase, decision maker(s), budget, influencing factors, and next step in the sales process.
- Effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready.
- Assist manager and senior management by providing monthly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches.
- Responsible for duties associated with the management of account and contact information within the CRM system.
- Track all outbound and inbound calls in SAP and capture specific customer and product details related to the call.
- Responsible for actively driving revenue by engaging in planned and agreed to direct sales.Willingness and ability to back up other divisions when called upon.
- Meet daily/weekly/monthly call quotas as set by management.
- Required Knowledge, Skills and AbilitiesInitiative -innovative ways for driving revenue through telemarketing activities.
- A proactive approach to interpreting the customer’s requirements and assist in addressing the customer’s needs.
- Decision-making - Ability to make confident and reasoned decisions in the execution of the telemarketing functions.
- Decision making authority includes when and how to involve other departments and teams to ensure that targeted campaigns are achieving expected results.
- Customer Focus - Establish and maintain an open, professional and efficient means of communication with all customers, both internal and external.

Pay: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- TeleMarketing: 1 year (required)

Expected Start Date: 06/03/2024



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