Telesales (Logistic Industry)
7 months ago
**Job Responsibilities & Duties**
- Work with team members on the call floor to meet sales and performance goals.
- Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
- Meet or exceed projected weekly and monthly sales goals.
- Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
- Accurately document the customer's personal information including phone number, address and other order information.
- Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
- Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes.
- Follow prepared sales script to provide accurate information about a products price, features and benefits.
**Job Requirement**
- 1-3 years of previous experience in customer service or telemarketing preferred.
- Experience handling and processing payment information over the phone is advantageous.
- Ability to promote a product or service using persuasive language and techniques.
**Computer Skills**
- Proficient in MS Office and call center equipment/software programs.
**Skills and Competencies**
- Able to accept constructive criticism and continually improve sales techniques.
- Fluency in English is essential, bilingual is preferred.
- Excellent communication and interpersonal skills.
- Professional experience using online forms to enter payment and personal information.
- Speed and accuracy in typing.
- Experience in a position where meeting sales goals was important indication of performance.
- It will be an added advantage if you could join us immediately.
Pay: RM3,000.00 - RM4,000.00 per month
Application Question(s):
- Please state your expected salary.
- Please state notice period (if any).
**Experience**:
- Telesales: 1 year (preferred)
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