Telesales Executive

6 months ago


Subang Jaya, Malaysia FMX (M) SDN BHD Full time

**Key Responsibilities**:

- Identify potential customers through various sources, including online research, company databases, and referrals.
- Initiate outbound calls to potential clients to introduce and promote our express delivery services.
- Understand customer needs and provide appropriate solutions to meet their express delivery requirements.
- Present and explain the features and benefits of our services, addressing any questions or concerns clients may have.
- Close sales and achieve monthly and quarterly sales targets.
- Build and maintain strong relationships with new and existing customers to encourage repeat business and referrals.
- Follow up with clients to ensure satisfaction and address any issues promptly.
- Stay up-to-date with industry trends and the company’s express delivery services.
- Provide accurate information to customers about pricing, delivery times, and service options.
- Participate in team meetings and contribute ideas for improving sales processes and customer service.

**Qualifications**:

- Proven experience in telesales, telemarketing, or a similar sales role.
- Excellent communication and interpersonal skills.
- Ability to build rapport and handle objections effectively.
- Strong organizational skills and attention to detail.
- Goal-oriented with a track record of meeting or exceeding sales targets.
- Knowledge of the express delivery or logistics industry is a plus.

**Key Competencies**:

- **Sales Ability**: Persuasiveness, negotiation skills, and the ability to close deals.
- **Customer Focus**: A strong commitment to providing exceptional customer service.
- **Communication Skills**: Clear and effective verbal communication.
- **Resilience**: The ability to handle rejection and maintain a positive attitude.
- **Teamwork**: The ability to work collaboratively with colleagues and contribute to team goals.

**Benefits**:

- Competitive salary and commission structure.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within the company.

**Working Location**

FMX (M) Sdn Bhd
UOA Business Park, Section U1, Shah Alam.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay


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