QA/qc Exec

3 days ago

Bayan Baru, Malaysia Gratitude Inc. Full time

**Role**:QA/QC Exec.

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Non-Voice

Key Skills: Mandarin Content Moderator Customer Service Agent Mandarin or Cantonese Voice Support Must be fluent in speaking both Mandarin and English- Job Details- Job Title: Content Moderation Specialist
- Location: One Precinct, Bayan Baru Pulau Pinang
- Shift: 5 working days (Rotational Shift)

Salary Range: MYR 2700 - MYR 3200- Languages: English and Mandarin
- Intakes: August 2023 (16th, 21st, 28th, 31st)*

Overview

Ecommerce's Governance and Experience is a global team responsible for

ensuring our marketplace is safe and trustworthy for not only our users but

also sellers and creators. We value user satisfaction and work on policies,

rules, and systems to ensure quality.
- Responsibilities- Review seller, business and product information, short videos, and

livestreams to ensure legal compliance and safety of content uploaded
- to the platform.- Conduct basic data analysis and deliver defined process report.
- Identify opportunities to drive improvements on risk mitigation,

process streamlining, quality enhancement, and policy localization as
- well as optimization at scale.- Collaborate with other functions of the E-commerce business unit to

complete the designated work to meet the team's goal**Qualifications**:
- Excellent written and verbal communication skills in English and

Mandarin.- Strong problem-solving skills and demonstrated multi-task capabilities

and ambiguity- Flexible for shifting schedule and changes along with it
- Compliance or moderation operations experience is preferred - Strong

analytical and research skills.- Ability to work in a fast and evolving environment with detail-oriented

focus.- Able to work in Rotational Shift and Rotational Off days.

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