Business Conduct Executive Iii
7 months ago
**Primary Responsibilities**
- Compliant Oversight
- Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
- Oversee the implementation of business conduct policies and rules.
- Investigation, Reporting, and Resolution
- Investigate alleged violations of business conduct policies and rules.
- Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
- Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
- Communicate compliance-related metrics and trends to relevant stakeholders.
- Unauthorised Selling
- Monitor online platforms for sellers offering Amway products.
- Investigate and identify online resellers, and take necessary actions such as removing their listings.
- Address product arbitrage by investigating and taking appropriate actions.
- Facilitate conflict resolution with violating ABO(s) and their upline(s).
- Regularly communicate with other BCR affiliates to address international resellers.
- Data Analysis
- Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies, and potential violations that could impact ABO sales and qualification.
- Generate reports and present findings to the manager to inform strategic decision-making.
- Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
- Act on the recommendations made by the risk audit team to enhance the organization's risk management processes.
- Communication, Education and Training
- Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
- Develop and deliver training programs to educate ABOs on best practices and sound business stewardship in alignment with the Amway Rules of Conduct and Amway Values.
- Promote Amway values of ethics, business conduct policies, and rules to the ABOs.
- Digital Communication Standards (DCS) and Quality Assurance Standards (QAS)
- Provide training sessions for ABOs on best practices.
- Ensuring effective, consistent, and compliant communication within the ABO business environment.
- Social Quality Assurance
- Review ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
- Identify and address potential negative sentiments or emerging issues.
- Analyze and derive insights from social media conversations and prepare reports.
- Others
- Respond and follow up on Helpdesk inquiries.
- Other duties as assigned or directed by the BCR Assistant Manager or Head of BCR.
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