Receptionist / Guest Services Manager
2 weeks ago
**ASSIGNMENTS/RESPONSIBILITIES**
- Supervision of Reception area including the Shop
- Operation of phone switchboard, cashless system and safety system
- Handling of all incoming and outgoing mail
- Preparation and ensuring smooth check-in and check-out
- Center of Information for all passengers; transaction of Shop sales
- Execution of all administrative duties according to company standards
- Providing general administrative support to the Hotel Manager
- Complaint management
- Handling and preparation of customs regulations
- Correct handling of all equipment and products
- Ensuring of cleanliness and neatness at Reception
- Execution of cost control for Reception and Shop within the budget
- Conduction of stock takes; inventory according to company procedures
- Preparation of opening and closing ships at start and end of season
- Assistance in other departments upon instruction from supervisors (if required)
- Performance according to company standards and HACCP rules
- Correct storage of stock; establishing of par levels
- Periodically replacing the Night Auditor
- Active participation in onboard training programs
**QUALIFICATION PROFILE**
- International experience / experience on a ship is an asset
- Excellent Mandarin and English skills (written and verbal)
- Good computer knowledge (Office, Protelhotel software), administrative
- Minimum 2 years working experience in a 4 or 5 star hotel or luxury cruiseship.
- Excellent organisationaland communication skills
- Ability to work independently, service-oriented and guest focused
- Positive personality, neat appearance
- Flexibility and stress resistance, team player and commitment
**INTERVIEWING**
- 1st - Online Pre-screening
- Final - Face 2 Face (KL Hotel | 3 & 4 Oct 2023)
- **Website for get more information (Sailing Area, Benefit and Other):**_
**Job Types**: Full-time, Permanent, Contract
Contract length: 9 months
**Salary**: RM9,250.00 - RM11,250.00 per month
Schedule:
- Fixed shift
- Holidays
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Hospitality: 3 years (required)
**Language**:
- Mandarin (required)
- English (required)
Willingness to travel:
- 100% (required)
Application Deadline: 09/20/2023
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