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Noc Leader

1 month ago

Kuching, Malaysia ELABRAM SYSTEMS Full time

**NOC Leader**

Contract duration: 12 months (renewable)

Departments: Engineer, Telecommunications

Location: SDEC Centre Of Excellence, Kuching

This Project Does Not Need Shift Work. Normal Working Hours 9 To 6. Just Require To Support During Festive Or Some Emergency Situation.

Salary : MYR 10.000
- Manage NOC Front Office Teams For Surveillance, Operation Support & Configuration Management.
- Ensure 24 X 7 Network Alarms Surveillance & Control.
- Manage TT / WO Solutions.
- Maintain Competency & Training Need Of Team.
- Manage The Technical Help Desk
- Maintain Agreed SLA For Surveillance, Customer Complaints & IT Solutions.
- Manage Daily Report
- Manage The NOC Operation Including SLA/KPI Fulfillment
- Manage The Communication With The Client E.G. The SLA/KPI Fulfillment And With Other Organization E.G. Site Handover Issues With ROT

**Requirement**
- Bachelor’s Degree In Telecommunications, Information Technology, Computer Science, Or A Related Field.
- Minimum Of 5 Years Of Experience In Network Operations Center (NOC) Management Or A Similar Role.
- Strong Understanding Of Network Infrastructure And Systems.
- Experience With Network Monitoring And Surveillance Tools.
- Proficiency In Handling Trouble Tickets (TT) And Work Orders (WO).
- Familiarity With Service Level Agreements (SLA) And Key Performance Indicators (KPI) In A NOC Environment.
- Experience In Configuration Management And Technical Support.
- Proven Experience In Managing And Leading NOC Front Office Teams.
- Ability To Ensure 24x7 Network Alarms Surveillance And Control.
- Competence In Managing The Technical Help Desk And Providing Operational Support.
- Strong Organizational Skills For Maintaining Team Competency And Identifying Training Needs.
- Ability To Manage And Analyze Daily Reports Related To NOC Operations.
- Competence In Monitoring And Fulfilling SLA/KPI Requirements.
- Proficiency In Handling Customer Complaints And IT Solutions Within Agreed SLA Parameters.

**Job Type**: Contract
Contract length: 12 months

Pay: RM9,000.00 - RM10,000.00 per month

**Experience**:

- Network Operations Center (NOC): 5 years (preferred)
- Network Infrastructure And Systems: 1 year (preferred)
- Handling Trouble Tickets (TT) And Work Orders (WO): 1 year (preferred)
- Configuration Management And Technical Support: 1 year (preferred)
- 24x7 Network Alarms Surveillance And Control: 1 year (preferred)

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