![Polymorph Recruitment](https://media.trabajo.org/img/noimg.jpg)
Customer Success Executive
1 week ago
Our Client is a technology start-up focused on the reseller industry. Established in 2019, with exceptional achievements, they have successfully assisted the business expansion of more than 500 SMEs. They strive to be the only platform in Malaysia in providing a complete reseller ecosystem for the SME community and are committed to increasing the GDP of the informal economy.
**Position: Customer Service Exec (Client Success Department)**
**Location: Putrajaya**
**Responsibilities**:
- Responsible for building and maintaining strong relationships with our clients
- Ensuring their satisfaction, and maximizing their success with our products or services.
- Understand their needs, and work collaboratively with cross-functional teams to meet those needs.
- Retain and grow our client base by delivering exceptional service and value.
**Requirements**:
- Bachelor’s degree in a relevant field (business, marketing, etc.) or equivalent work experience.
- Proven experience in client success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to collaborate and work effectively with cross-functional teams
- Knowledge of the industry and the company's products or services.
**Remuneration packages**:
Basic: RM3000 to RM5000
EPF, SOCSO, EIS
**Working Days**:
- **9:00 am - 6:00 pm**_
- **Break time: 1:00 pm-2:00pm (Mon-Thurs), 12:30 pm - 2:30 pm (Fri)**_
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- cusotmer success or support in web apps: 1 year (required)
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