Front Office Assistant
3 weeks ago
**Responsibilities**:
- Deliver the basic standards and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintain positive guests and colleagues interaction with good working relationships.
- Meet and greet all guests and assist with registrations.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Verify arrival and departure details and arrange luggage handling and transportation and other services requested by guests.
- Register hotel's guests in accordance with Front Office policies and procedures.
- Understand rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provide excellent service to internal customers as appropriate.
- To update and maintain efficiently the current room status and to inform the Superiors, should their attention are needed.
- Prepare welcome cards and keys for arrival FIT guests.
- Work closely with other Front Office personnel in a supportive and flexible manner; focus on the overall success of the hotel and the satisfaction of hotel guests.
- Constantly check on all forms of correspondences, such as messages/mails/ parcels are promptly delivered.
- Ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
- Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintain sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Ensure the strictly control of room keys.
- Report “Lost and Found” items.
**Benefits**:
- EPF
- SOCSO
- Annual Leave
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